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Application Support Engineer

General information

Location:

Germany - Germany - Remote

Function:

Customer/Technical Support

Ref #:

20210021336

Description & Requirements

Description

• Deliver high-level customer service via our ticketing system or phone to our clients about PeopleDoc products in German (70%) and English (30%)
• Provide support based on agreed Service Level Agreements (SLAs), response time and quality
• Detect, identify, troubleshoot or escalate technical issues encountered by our customers and follow-up accordingly
• Proactively maintain and update databases, contacts/distributions lists and internal tools
• Liaise with internal teams to ensure notification/action and resolution of client issues
• Actively take on additional responsibilities to improve our internal processes or special projects

Qualifications

• Customer service experience, preferably B2B, working with SaaS or subscription products
• Strong attention to detail while maintaining ability to multi-task
• Experience with ticketing systems
• Strong technical talent to quickly learn and implement new technologies
• You are a born ‘detective’ and love paying attention to details
• Able to effectively communicate with all internal/external stakeholders from Customer Success and Integration Teams - and you do perceive cross-continental communication as a welcome challenge!
• You thrive on responsibility

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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