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Assoc Mgr. International Email & Chat Support (CSAT/ Customer Satisfaction)

General Information

Ref #:


Travel Amount Required:


Job Type:

Regular-Full Time


Noida - India - India

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

Description & Qualifications


Primary/ Essential Duties and Key Responsibilities:
• Your main responsibility is to ensure that the day-to-day operations of the department are running smoothly and ensuring performance metrics like CSAT, Productivity and other SLA’s for the team are met
• Should be effectively able to manage a team of 10 - 15 members
• Support managers and LT with automation and transformation projects supported by business
• Should be able to demonstrate ability to coach/mentor/guide the team
• Communicate potential service issue or business issue to LT and draft/propose correction and mitigation plan
• You are expected to demonstrate how you foster relationships with internal stakeholders by establishing and maintaining exceptional business relationships and working collaboratively
• Problem solving, time management and priority setting skills
• Expected to demonstrate UKG core values
• Generate operational metrics to communicate and manage the performance of the production team
• Engage in hiring along with the manager
• Implement quality control measures effectively.


• Overall, 8 – 10 years of work experience, with 3+ years of people management experience
• Has directly handled frontline customer facing teams
Preferred Qualifications/Skills:
• Working knowledge of US Payroll, US Benefits across the HCM industry
• Working knowledge of UKG Pro is a plus
• Must be proficient in Microsoft Office (Excel, Word, and PowerPoint)
• Industry level payroll certification will be a benefit
Interpersonal Skills:
• Excellent written and verbal communication skills
• Conflict resolution
• Excellent customer service skills
• Ability to handle multiple tasks under stringent timelines
• Highly motivated and team oriented
• Bachelor’s Degree in Business, Accounting, Commerce, Computer Science or a related field or equivalent work experience will be considered

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email