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Associate Manager, Contract Administrators

General information


Indianapolis - Indiana - USA, Lowell - Massachusetts - USA, Weston - Florida - USA


Customer Success

Ref #:


Description & Requirements


This position is responsible for UKG Support Contracts contract reconciliation package, invoicing, revenue recognition and managing a team of Support Contract Administrators. Has the ability to drive process improvements and keep pace with our growth while motivating the team to meet their goals and objectives. This role will partner with the Renewals team, Sales Operations and Credit & Collections ensuring we are providing our customers with world class customer service.

Principal Responsibilities:

• Manage a team of 5-6 Contract Administrators whose primary objective is to create contracts for entitlement tracking, invoicing and revenue recognition
• Recommend and assist in the implementation of goals and objectives; hold the team accountable for meeting them while creating an environment that gives team members the ability to be successful
• Implement approved policies and procedures; recommend, prepare, and implement policies pertaining to Support Contracts
• Oversee the processing and management of all Support Renewal transactions to maximize revenues while ensuring compliance with SOX, revenue recognition and customer contracts/amendments

o All Support contracts are processed accurately, efficiently and in a timely manner for monthly revenue recognition and invoicing schedule. – Contract Transactions include: Net New, Renewals, Rebills
o Contracts are in compliance with the terms and conditions set forth in the customer agreement. Appropriate approvals are obtained prior to the contract being processed and contract meets standard revenue recognition guidelines
o Run monthly stats on requests, transactions processed, days to close, etc...
• Review and approve assigned Contracts > $300k (exclusions/additions may apply), assist other approvers as needed
• Act as liaison (as needed) between Renewals team, Sales, Credit & Collections, Sales Operations and KGS, providing support as needed
• Assist with managing customer escalations, working directly with our customers (external& internal) and cross-functionally (Sales, Renewals Team, etc…) on resolution ensuring all issues are addressed and resolved in a timely manner
• Promote fun at work! Be willing to put yourself out there and help build a culture of inclusion, collaboration, motivation, and productivity
• Oversee/Assist as needed with system changes and various projects within/outside the Renewal Operations Team


• Five plus years management experience
• Five plus years business/customer service experience within a hi-tech environment
• Computer software skills preferred: Salesforce/CPQ, Oracle and Microsoft Office
• Effective oral and written communication skills are essential.
• Outstanding interpersonal skills

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.