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Associate Manager - Payment Services (US Payroll)

General Information

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Job Type:

Regular-Full Time


Noida - India - India

Description & Qualifications


Job Summary:
Overall responsibility for leading and managing aligned production activities within the Payment Services team. This position is responsible for managing the people, processes and technology required to successfully complete the required production obligations timely and accurately. This position will be responsible for the operational performance of the team, and the productivity of the team. Actively participate in the resolution of day to day issues that arise, including problems with customers, third parties, internal teams and our internal systems as needed.

Essential Duties and Responsibilities:
• Develop strong relationships and alignment with our internal partners.
• Ensure that all daily production requirements are completed each day with sufficient documentation
• Drive the establishment and refinement of the Payment Services process methodology and best practices
• Manage aligned Payment Services team members in specific functional areas: Tax Code Maintenance, Tax Profile building and Technology Solutions.
• Other related production activities as required
• Generate operational metrics to communicate and manage the performance of the production team
• Facilitate the delivery of training as required by internal or external customers
• Provide backup to team and after-hours work, as necessary.
• Performs interview process for new hires for roles within team.
• Hires, fires and performs employee performance reviews
• Builds and maintains strong peer relationships within the team and across the organization.
• Escalate potential service issues to Senior Management.
• Directs work within clear budgetary guidelines.
• Defines standards and reusable approaches within the Payment Services operational framework.
• Train team members on new or enhanced operation procedures and policies.
• Implement quality control measures.
• Is accountable for on-going management of effective client service relationship in one area of the business as the main point of contact for senior client representatives.
• Other duties may be assigned from time to time


Required Qualifications/Skills:
• 5+ years in a management role
• 5+ years of process/operational excellence experience
• Must be proficient in Microsoft Office (Excel, Word, and PowerPoint)

Preferred Qualifications/Skills:
• 5-10+ years of payroll and/or services industry experience
• Previous technical resource management experience
• UiPath experience or exposure
• Working knowledge of UKG
• Industry related certifications, i.e. Certified Payroll Professional (CPP), Certified Treasury Professional (CTP)

Interpersonal Skills:
• Excellent written and verbal communication skills
• Conflict resolution
• Management experience
• Excellent customer service skills
• Ability to handle multiple tasks under tight deadlines
• Highly motivated and team oriented

• Bachelor degree in Business, Accounting, Computer Science or a related field or equivalent work experience

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email