Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers  #WeAreUKG 

Description

What will you be doing?

- Ensure that the team follow all procedures and policies in relation to partner and customer communication and interaction.

Payroll process for all clients:

- Support the Geo team during annual leave and public holidays as required.
This would include but not limited to, end to end payroll process and CSP management between customer and partners.
- Support with the day-to-day payroll delivery for customer and partners as required
Oversee client deliverables via payroll monthly operational calendar .
- CSP (Customer Support Platform) monitoring the number or tickets, first time acknowledgments, proper processing, in line with the SLA
- Work with ICPs on issues escalated by customers or Customer Engagement Partners (CEP) directly to you.

Direct Geo Team interactions to build relationships and provide consistent and reliable customer services.
- Oversee payroll reconciliations to include Payment and Tax Receipts processes:
- Validate with the Geo team, at the end of every month payments have been released, POP of payments posted, and receipts received.

- In the instance where receipts are not provisioned until the following month, you maintain the responsibility to provide receipts.
- Anytime receipts not provisioned – this MUST be escalated to the partner team immediately by you, where receipt is applicable only.
- It is expected to work your own initiative, maintaining own task list, and identifying additional items of work required, updating upper management regarding issues of conflict or priority.

Qualifications

Minimum 2 years of experience with operations at scale and delivering on defined metrics.
You are a great communicator: you will have to inspire, motivate and lead a team in Payroll Operations.
Excellent Organisational Skills, Excellent Communication Skills, Excellent Analytical Skills
Thorough approach to work and attention to detail
Strong and positive team player combined with interpersonal skills. Have a growth mindset and encourage other members of the team through continuous feedback.
Cool and calm under pressure. You have superior organizational skills, integrity, and great follow-through on tasks.
You are a problem solver! You will be executing projects that improve customer and internal operator experiences.
You are goal oriented: You plan and design the resources and tasks necessary to ensure the delivery of the Service is at the expected level.
You are passionate about service excellence: You are logical, analytical and have experience resolving team productivity or quality issues in efficient ways.

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.