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Associate Manager Professional Services Consulting

General Information

Ref #:

20220024461

Travel Amount Required:

Up to 50%

Job Type:

Regular-Full Time

Location:

Bracknell - Bracknell Forest - United Kingdom

Description & Qualifications

Description

A new opportunity as Associate Manager Professional Services. We are looking for an individual to fulfil the newly created post of Associate Manager working Directly to the Sr Mgr. Professional Services Consulting UK.

Responsibilities:
• Drive consistency and repeatability of project delivery across the Practice providing support to the project Management team as required
• Maintain a high-level of customer satisfaction including managing customer escalations as required
• Accurately forecast project staffing needs across the Practice and work closely with the Resource Manager Sr Mgr. Professional Services Consulting and to staff projects while maximising overall staff utilisation
• Directly manage your team of Consultants and Partners, inspire them to achieve their best, and provide on-going career development/mentoring
• Assist in hiring and interviewing both direct and partner new hires as necessary. Be responsible for managing the onboarding of those hires for which you are responsible and ongoing coaching and mentoring
• Be responsible for the performance of the allocated team and completion/delivery of Annual Performance and Salary Reviews
• Identify and implement key improvement initiatives that result in efficiencies and innovations that benefit external and internal stakeholders
• Directly assist in Pre-Sales activities and provide support to UKG Service Architects as required

Qualifications

• Minimum of 5 years WFM experience and have previously Managerial or Supervisory experience
• Ambitious experienced professional services leader with proven customer-facing skills, strong leadership and consulting skills and enterprise software experience
• Understanding of professional services operations, including performance benchmarks/levers, resource deployment, staff development, and partner management
• Business-minded leader with the ability to understand technical situations and have an executive-level presence and credibility with customers
• Demonstrated experience in people/team management and communication skills
• Knowledge of the Workforce Management
• Ability to travel as needed

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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