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Associate Manager, Technology Consulting

General information

Location:

USA - USA - Remote

Function:

Customer Delivery/Implementation Services

Ref #:

20220022093

Description & Requirements

Description

Associate Mgr Test/Technology Manager will be a member of a Global Technology Services Team and will have the following responsibilities:

• Directly lead, support team, individuals to achieve GTTS contribution goals by ensuring projects are delivered in a timely manner, addressing or guiding resources through issue resolutions with a strong customer focus
• Communicate service offerings of GTSS & ability to discuss on testing technology considerations and solutions
• Develop processes and procedures to support team deliverables resulting in an efficient and consistent manner improving the overall customer experience internally and externally
• Prioritization, collaboration, lead or participate in corporate, cross functional initiatives representing GTTS
• Escalation and resolution management to ensure customer issues are actioned, addressed and support provided to keep projects moving an a forward manner
• Initiate, identify, create and implement new service offerings for GTTS as Testing/Technology gaps, business opportunities and market dictate
• Track team and individual contributor goals, training, contribution
• Adherence to Organization and team compliance; training, utilization, deliverables, accountability
• Focus, communicate UKG strategy, vision and each resources purpose, impact and responsibility as it relates to their position, career short-term/long-term

Qualifications

• 3 - 5 years experience in Software Development / Testing
• 2 - 3+ years experience leading, developing a team or mentoring
• Demonstrated ability to lead a cross geographical team
• Demonstrated ability to communicate and define solutions, issues at all knowledge and business levels
• Demonstrated ability to influence, negotiate and collaborate internally and externally
• Dimensions/Pro product (functional, technical and testing) experience a plus
• Bachelor’s degree in Computer Science or related discipline, or equivalent work experience

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Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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