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Bilingual Specialty Support Representative

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Montreal - Quebec - Canada, Toronto - Ontario - Canada

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

Description & Qualifications


The Bilingual Specialty Support Representative, Canada Payment Services will be responsible for prompt payment processing to UKG’s customers utilizing Canada Payment Services product offering. Reporting to the Manager, Specialty Product Support, this person is also responsible for providing world class support to UKG’s customers through first point of contact problem resolution.

**The applicant must be able to work onsite at least 3 days/week in our Montreal, Quebec or Toronto, Ontario office locations**

Duties and Responsibilities:
•Execute assigned payment processes in a timely and accurate manner
•Resolve assigned Canada Tax Remittance cases within SLA timeline
•Assist internal and external customers with questions related to customer concerns
•Reconcile tax data to ensure accurate remittances
•Collaborate with cross functional partners including but not limited to Trust/Treasury Operations, Implementation Partners, Customer Success, Privacy Risk & Compliance, and Product Development
•Monitor new customers through the implementation process by ensuring that requirements are met, and set-up is accurate and in compliance
•Work both independently and as a part of a virtual team
•Other Special projects or tasks assigned by management


Basic Qualifications:
•1+ year of Payroll, Financial Services Operations, and/or Support Operations experience
•1+ year of Customer Service/Support experience
•Proficiency with Microsoft Office applications: Word, PowerPoint, Excel, Outlook
•Demonstrated communication skills (bilingual) in English and French language, both oral and written

Preferred Qualifications:
•Experience working with/in UKG Product suite
•HR, Payroll, and/or HCM domain experience
•Professional banking, payroll, tax, or accounting experience
•Bachelor’s degree in Business or a related discipline
•Strong analytical thinking skills with excellent problem-solving abilities
•Strong organizational skills with demonstrated attention to detail and ability to prioritize/multi-task
•Excellent written and verbal communication skills


*Quebec candidates: While French is required for Quebec roles, use of the English language is also required due to the global nature of the business and the need to interact with UKG US headquarters and international sites.

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email