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Billing Operations Administrator

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Alpharetta - Georgia - United States, Atlanta - Georgia - United States, Lowell - Massachusetts - United States, Weston - Florida - United States

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

Description & Qualifications


The Billing Operations Administrator III will process Customer billing and credit transactions to include billing of month end invoicing, working with Accounts Receivable Team to address customer inquiries and resolve customer billing disputes, and the review and approval of customer credits issued by other departments.

Essential Duties and Responsibilities:

• Prepare, post, and send invoices to customers, including subscription fee invoices.
• Communicate with internal parties regarding invoices, payments, and agreement terms, providing exemplary Customer Service to clients and UKG customer teams via e-mail & phone calls.
• Provide timely responses to Customers and Accounts Receivable Team in relation to customer billing inquiries or disputes.
• Read and understand contract terms, the Contract 360 module in Salesforce, and the Revenue and Billing schedules to address customer inquiries and assess any need for billing correction via additional invoices or credits.
• Review and approve Customer credits submitted by other departments within an established dollar threshold, including review of credit reason codes and General Ledger account codes to each credit request.
• Provide credit memos and statements to customers on a regular basis.
• Prepare manual invoices when necessary to accommodate key strategic customer needs.
• Prepare and send out Time & Expense invoices to customers for reimbursement for expenses incurred by contractors.
• Perform necessary admin tasks such as setting up children accounts, complete impound forms, among others, to ensure customer’s information is align in accounting system.
• Perform additional duties as assigned


Basic Qualifications:
• Experience researching billing issues and communicating relevant conclusions, both verbally and in written format

• Experience with Excel (Pivot Tables, VLookups,)

• Minimum 1 year of billing and/or crediting experience

Preferred Qualifications:
• Strong organizational skills and attention to detail

• BS in Accounting, Finance, Business or related fields is a plus.

• Working knowledge of Microsoft Dynamics is a plus.

• Working knowledge of Salesforce is a plus.

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email