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Business Program Manager, Services Onboarding

General information


USA - USA - Remote


Customer Delivery/Implementation Services

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Description & Requirements


The role of Business Program Manager, Onboarding is responsible for structuring and executing programs and activities that support the goals and strategic direction of the Global Delivery Services organization. In this role, you will work across the teams in Field Enablement, as well as cross-functionally, to develop, deliver and report on programs that are integral to our strategic goals and objectives. You will be accountable for the overall program, timeline, delivery, and identified success measures. **This is a virtual based role**

• Work with Delivery field hiring managers to design and develop onboarding plans
• Provide Onboarding plan for new Global Delivery Resources
• Acclimate new-hires to Global Delivery Services and their onboarding resources
• Collaborate with Field Enablement and UKG Learning teams to ensure new-hires attend applicable classes in a timely manner
• Program Manage the Elevate Program (Early-in-career onboarding) focused on implementation team resources
• Drive implementation of Delivery Services mentoring program
• Short, mid and long-term initiative management, stemming from Cross-Functional involvement
• Understand, staff, and manage programs, including reporting on status and success
• Manage, track and report project activities
• Work cross-functionally to influence and engage key resources and stakeholders to contribute to the success of the program
• Create and manage the project lifecycle to ensure alignment to and achievement of long-term goals
• Engage with Leadership across Field Enablement to determine the processes and procedures needed to effectively manage the program
• Evaluate program strengths and identify areas for improvement
• Facilitate cross-functional meetings and development of comprehensive implementation plans, working with other program managers, functional leaders and business partners to ensure program success
• Meet with stakeholders and constituents to communicate project status, issues and decisions
• Analyze program risks and mitigate or escalate them as required
• Serve as escalation point for all Field Enablement resources supporting the program


• Bachelor’s degree or Master’s degree in business or related field or equivalent experience
• Ability to understand program objectives, including business and strategic goals and alignment with in-progress within Field Enablement and cross-functionally
• Ability to react quickly to new and unexpected requirements in need of response
• Strategic short term, long term vision and execution capabilities
• Influential with cross-functional partners on behalf of Delivery Services
• Knowledge of UKG solutions, technology, and deployment methodology preferred
• Proven experience in program management, including stakeholder management skills
• Process-oriented with process documentation experience
• Change Management experience a plus
• Proven experience managing a team of non-direct reports, and the ability to work with a wide range of experience and expertise
• Competency in Microsoft applications including Word, Excel, Visio, PowerPoint, SharePoint and Outlook
• Experience with SmartSheet for program and project management


Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.