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Business Systems Analyst - Cloud Renewal Operations (Hybrid role)

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Atlanta - Georgia - United States, Lowell - Massachusetts - United States, Weston - Florida - United States

Description & Qualifications


We are currently seeking a self-motivated, analytical, highly detail-oriented individual to support the daily operations of the Cloud Contracts/Billings team. Partnering with Renewals, Sales Operations, Customer Success, Finance and IT. He or She will be Responsible for ensuring our system(s) are meeting the needs of the organization, troubleshooting issues and working with IT on system enhancements. The analyst will help drive improved efficiencies throughout the organization; may be responsible for end user training.

Principal Responsibilities

• Monitor daily/monthly integrations and addressing issues as identified. Includes but not limited to Invoicing/errors, Usage Billings, Failed Renewals, etc…
• Provide key financial and operational reports as assigned. Includes but not limited to Daily Report, Cancellation Audit, Invoicing Audit, etc.…
• Provides adhoc operational reports based on requests from management or user community
• Obtains a deep understanding of our business, team goals, systems and data
• Lead on system issues, upgrades or enhancements, working with IT and others to ensure testing has been completed and solution meets our business requirements.
• Consistent review current system processes to identify possible changes creating a more streamlined process.
• Handle all incoming/out-going field inquiries/issues from Finance, Sales Ops, Renewals and other departments within UKG as it relates to customer contracts, billings and entitlement.
• Work with various business groups to maintain and develop existing and new processes, manage escalated sales issues, high profile account cleanup/reconciliations, reporting, etc...
• Act as a liaison between Cloud Contract Operations, IT and other key business units, ensuring we have the latest and greatest information regarding products, promotions, process/system changes
• Support and lead various projects as assigned (ie. System changes, Acquisitions, etc…)


Ideal Candidate Qualifications:
• 3+ years service experience within a hi-tech environment.
• Bachelors in Business, Accounting, Information Sys or other relevant field
• In depth knowledge of Salesforce Quote to Cash and Microsoft Office Suite
• Familiarity with any of the following applications a plus: Oracle EBS, Dynamics
• Proficient in SQL and BI Platforms
• Proven Analytical and problem-solving skills; process oriented and well organized
• Strong Business Acumen
• Strong oral and written communication skills are essential
• Works effectively within a team, is results driven and works well under pressure and tight deadlines
• Ability to exercise initiative and sound judgment in a variety of situations


Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email