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Business Systems Analyst - Salesforce PSA

General information


USA - USA - Remote


Customer Delivery/Implementation Services

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Description & Requirements


This position reports to the Manager of Business Systems and will play a critical role in evaluating and defining the requirements and administration for an enterprise-wide Resource and Project Management platform. The right candidate for this role will be a hands-on BSA with background in process methodologies, functional analysis, detailed use case documentation and Salesforce product knowledge/technology.

• Work with a large number of business stakeholders across multiple departments to identify and prioritize requirements for Professional Services Automation (PSA)
• Collaborate and co-ordinate with team members developing PSA requirements in other workstreams
• Perform rapid analysis and decomposition of complex business information into technical process components
• Manage multiple iterations of requirements, keep track of the rationale for changes and ensure stakeholder approval
• Engage independently and as part of a team with stakeholders to define and describe product requirement
• Perform business process modelling, user experience modeling, functional reviews, and acceptance testing
• Comfortable building and demonstrating prototypes to executive audiences as well as technical teams
• Communicate clearly, consistently, and continuously with the supported business unit
• Identify and understand the interaction between data and operational processes in order to provide insights for improvement and solutions to complex problems
• Successfully initiate, plan, and follow-through with project deliverables as committed


• 3+ years of Business Analysis experience with at least 2 years of Salesforce platform products experience strongly preferred
• Demonstrated experience collecting, documenting and progressively elaborating user requirements in the form of user stories, detailed functional requirements, and system specifications
• Experience developing requirements for processes such as Revenue Recognition, Billing and Invoicing, Project Management and Resource Planning
• Experience with Project Management tool required
• Experience working with modern Business Intelligence platforms a plus
• Ability to see "big picture" and to prioritize
• Strong interpersonal and collaboration skills
• Excellent written, verbal communication and presentation skills
• BA or BS degree or equivalent practical experience (MBA or other advanced degree preferred)
• Certifications in Salesforce or Project Management desirable

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.