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Business Systems Analyst with Professional Services Automation experience

General information


USA - USA - Remote


Information Technology

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Description & Requirements


Job Summary: UKG is seeking an experienced Business Analyst to join our IT team and will play a key role in implementing a new Professional Services Automation (PSA) application. The Business Analyst will partner with a cross functional group of stakeholders including Global Delivery, Sales and Finance to elicit and document requirements for the new solution. Qualified candidates must possess broad experience conducting requirements gathering sessions, creating solution designs, configuring the system to meet the requirements and work with developers with solution extensions are required. This position demands strong organizational skills and problem-solving expertise, while working with current and emerging technologies, and managing team dynamics. Excellent analytical skills, team orientation, flexibility, innovative thinking, problem solving, and self-motivation are required for success.

Essential Duties and Responsibilities:
Business Analysis
• Work with numerous business stakeholders across multiple departments to identify and prioritize requirements for Professional Services Automation (PSA)
• Collaborate and co-ordinate with team members developing PSA requirements in other workstreams
• Create deliverables for all aspects of business analysis and functional design for our initiatives. Activities include requirements elicitation, functional specification creation, use case analysis and visual model development
• Employ a variety of approaches to collecting and documenting business, functional and user requirements such as leading workshops, writing use cases, creating context diagrams, performing stakeholder analysis
• Collaborate regularly with Technical leads, Salesforce developers, and integration developers on functional requirements to implement custom extensions or application integrations to satisfy business requirements when needed
• Facilitate User Acceptance Testing (UAT) activities to ensure high-quality software deliverables
• Builds and maintains strong peer relationships within the team and across the organization
Project/Portfolio Management
• Work with stakeholders to understand, prioritize and estimate development resources required for new features in addition to enhancement and bug fix work efforts
• Execute responsibilities with an understanding of the product vision, strategic objectives, and priorities
• Be able to identify and implement process improvement


Required Qualifications/Skills:
• 4+ years of experience in Business Systems Analysis
• 2+ years of experience with Professional Services Automation (PSA) systems
• Understanding of PSA tool functions to include entire project lifecycle, processes, and metrics
• Ability to handle heavy workload, facilitate the activities of dynamic workgroups, and multi-task in a fast-paced environment under tight deadlines
• Strong Problem-Solving Skills - Ability to analyze and critically evaluate gathered information to resolve conflicts, anticipate issues, and make priority decisions.
• Experience writing requirements and acceptance criteria on an enterprise software development team
• Must have working knowledge of MS Excel, MS Word, MS Visio, and MS Project
• High degree of organizational and time management skills, with attention to detail.
• Self-motivated and willing to “do what it takes” to get the job done while working remotely
• Be able to work with different personalities and bring them together towards a common goal.
• Work in multi-cultural environments therefore, sensitivity and understanding of different work approaches is important.
• Being able to interact with others, communicate well and ask questions
• Work effectively as a member of a team and independently.

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.