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Client Support Analyst

General Information

Ref #:

20220027254

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

Montevideo - Uruguay - Uruguay

Description & Qualifications

Description

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

Our Client Support Analysts are a significant part of what keeps us running. They have a high intensity day, and you will often find yourself looking at the clock finding it hard to believe the day is already over. Ultimately, you are focused on:
• Delivering exceptional, first line support regarding product functionality or issues to new and established Ascentis clientele via email – you are the client’s advocate for success!
• Executing problem recognition, research, resolution and follow up to customer inquiries and problems, escalating as appropriate
• Collaborating with a team of client support analysts, technical support representatives, quality assurance and developers, to provide quick and professional response to escalated programming issues.
• Participating in special projects such as planning for year-end, documentation for Communities (on-line portal), presentations, and training.

Qualifications

• Bachelor’s Degree preferred or equivalent relevant experience
• Excellent written and oral communication skills in English and Spanish
• Prior customer support/service experience with desire to exceed customer expectations
• A great attitude - You are the face of Ascentis and provide superior customer service skills, along with a proactive, positive attitude
• Excellent written communication, verbal communication, active listening and presentation skills
• Strong organizational, analytical, priority setting and time management skills – you have the ability to work on many projects at a time
• Self-starter and ability to think “outside the box”
• Ability to work under pressure in a fast-paced, ever changing environment
• Passionately collaborate to achieve best results

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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