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Cloud Contract Administrator- UKG Ready

General Information

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Travel Amount Required:


Job Type:

Regular-Full Time


Lowell - Massachusetts - United States

Description & Qualifications


This position will be responsible for maintaining the data integrity of customer billing contracts and install base (product assets and entitlement) for UKG Ready customers as assigned. Providing billing and subscription support to the UKG Ready Cloud and Sales teams, Customer Renewal Reps, Customer Success Managers, Collections, customers, and various departments within the organization through the execution of necessary duties (i.e. invoicing, credit & rebills, contract enrichments and updates, resolving billing errors related to system errors, and responding to email and support case inquiries. Providing consistent, accurate and timely communication and response to all UKG Ready billing inquiries. Ensuring all contracts and invoicing are accurate, and within company policy, to ensure accurate revenue forecasting, timely invoicing and revenue recognition.
Principal Responsibilities:
• Monitoring daily reports, ensuring all customer contracts, install base (where applicable) are updated in a timely manner to accurately reflect their hardware and software products, pricing, billing periods, support levels, fees, etc.
• Reviewing contracts and queuing invoicing in a timely manner, ensuring that the billing contracts accurately reflects customers current contracted product, pricing, sales credits, billing frequency and payment terms.
• Ensuring product entitlement and usage billing are setup correctly to align with Ready system workflows to minimize errors.
• Ensuring billing contract change requests are completed and turned around in a timely manner (manual changes such as credit/rebills, billing alignments, payment term changes, billing frequency changes, etc.).
• Ensuring all transactions (billings, credits, purchase orders, etc.) are processed accurately, efficiently and in a timely manner for monthly revenue recognition and having the proper invoicing schedule.
• Handling all incoming questions/issues from external and internal customers regarding UKG Ready billing contracts to include fielding emails and opening and responding to global support cases as required.
• Resolving issues involving appropriate parties as needed for final resolution, while working closely with other UKG Ready cross-functional support teams.
• Support and participate in UKG Ready systems integrations, acquisitions, upgrades, and system enhancement projects as required and related to billing.


• Three years business/customer service experience within a corporate environment.
• Computer software skills preferred: Oracle, Salesforce, and Microsoft Office
• Effective oral and written communication skills are essential.
• Outstanding interpersonal skills
• Detail-oriented
• Excellent problem solving and decision-making skills
• Ability to exercise initiative and sound judgment in a variety of situations
• Ability to work in a team and independently
• Ability to grasp billing concepts and apply learned knowledge effectively and continually
• Ability to adapt to process change and new technologies

• Accounting/Business degree or equivalent experience.

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email