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Cloud Operations Coordinator

General information

Location:

Maitland - Florida - USA

Function:

Customer/Technical Support

Ref #:

20210017503

Description & Requirements

Description

The Cloud Operations Coordinator job responsibilities and typical tasks can include maintaining software and security updates, monitoring server activity and ensuring the availability of client/server applications, auditing server security, developing and refining processes for the ongoing management of the server and data center environment, and designing and installing new server implementations as needed.

• Monitor and own the responsibility of incoming service requests and incidents in the UKG Cloud environment
• Effectively assess technical situations and establish case priorities/severities in accordance with their service level agreement
• Analyze customer configuration and effectively use internal and external resources such as knowledgebases, user/admin manuals, and internet resources to troubleshoot the problem
• Manage cases in adherence to departmental goals/policies
• Effectively manage cases through multiple channels while documenting precise troubleshooting and interaction details
• Work individually and with a team to solve technical problems while communicating trending issues and best practices
• Add a personal touch to the support engagement
• Ability to work late shift or weekends if needed

Qualifications

• Bachelor’s Degree preferably in Computer Science or Associates and 1+ year of related work experience
• Knowledge of Windows server Operating Systems and troubleshooting a plus
• Operational knowledge of networks, IIS, and TCP/IP a plus
• Familiarity with application and infrastructure hosting and monitoring; and client-side troubleshooting techniques a plus
• Hosting / data center architecture design and support a plus
• Familiarity with cloud computing
• Excellent oral/written communication skills
• Microsoft/Oracle certification is a plus

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.


View The EEO is the Law poster and its supplement. 

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Kronos participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call 1 (978) 250 9800.

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