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Cloud Operations Engineer

General information


Lowell - Massachusetts - USA


Software & Product Development

Ref #:


Description & Requirements


Here is an exciting opportunity for a Cloud Infrastructure Engineer to be an integral part of an enterprise-scale cloud initiative. This individual, a motivated and driven self-starter, will work on UKG Cloud Identity services. This role will be supporting and configuring Cloud Identity services for our customers and partners. This role is critical to delivering customer facing services as part of our enterprise product suite.

• Strong knowledge of Linux, LDAP, Directory services, Identity and Access management tech-stacks
• Liaises with UKG support and technical stakeholders for Cloud Identity services
• Work directly with customers to resolve escalated incidents and issues related to IAM\Single Sign On
• Installs, tests, documents, and troubleshoots Cloud Infrastructure services
• Ability to Document existing and new infrastructure deployments using Run Book and architecture diagrams
• Deliver technical troubleshooting and scripting of IAM services
• Follow best practices, procedures, and change management processes
• Monitor systems and identify performance issues proactively, resolve issues and prepare status reviews and reports
• Provide production systems support that may include duties such as deployment, configuration, monitoring and troubleshooting of Cloud Infrastructure services (Compute & Network services) 24X7, production SAAS environments
• Should be proactive and able to operate effectively with minimum supervision
• Collaborate with technical/business teams assess requirements and recommend solutions
• Handle off-hour escalations and take part in on-call rotation


• 4-year technical degree or equivalent experience
• 3-5 years administering within large scale enterprise environments, with at least 2+ years in a large Cloud based Public Infrastructure services, Google preferred
• Experience managing modern identity solutions (Okta, Shibboleth, PingID, ADFS, etc.)
• Knowledge of security compliance relating to IAM standards, including NIST framework and CIS controls. Should be proactive and able to operate effectively with minimum supervision
• Expertise in designing and supporting infrastructure services preferred
• Hands on experience in scripting such as Shell, Python and\or Perl
• Experience in supporting Windows and Linux servers
• Experience with disaster recovery and business continuity
• Familiarity with ITIL processes and experience in working within controlled environment would be an advantage

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.