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Cloud Operations Specialist (Windows Server, Data center)

General information

Location:

Noida - India - India

Function:

Customer/Technical Support

Ref #:

20210021722

Description & Requirements

Description

• Knowledge and exposure to Public Cloud environments (Google, AWS, Azure).
• Remote monitoring of UKG cloud and hosted environments.
• Remote monitoring of Microsoft Windows 2003/2008/2012/2016 and Linux servers, which includes of Performance, uptime, SQL DB, website status, web based application & Server resources
• Responding to alerts set up to monitor customer’s environment availability and performance.
• Working experience on Service Now is preferred.
• Troubleshoot and perform root cause analysis for recurring issues.
• Handle Level1 Escalations and adhere to escalation matrix.
• Good Administration and Troubleshooting skills over Windows and Linux Operating System.
• Ensure operating standards are developed, maintained, and adhered to.

Qualifications

• BE/B.Tech or MCA
• 1 to 2 years of experience needed to support L1 role.

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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