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Cloud Operations Specialist - Part Time

General information

Location:

Florida - Florida - Remote

Function:

Software & Product Development

Ref #:

20210021270

Description & Requirements

Description

Ultimate Kronos Group (UKG) is seeking a Part Time Cloud Operations Specialist to work in our Network Operations Center (NOC) department. UKG’s NOC provides world-class monitoring and front-line problem analysis and remediation for infrastructure and application platforms, leveraging industry-standard system and application monitoring tools and utilities. Primary responsibilities of this role include troubleshooting environmental issues, analyzing infrastructure and application alerts, executing tasks via scripting, performing post change quality assurance testing, and providing immediate response for incidents in a 24/7/365 atmosphere. Platforms include Microsoft Windows operating systems, Linux, Microsoft SQL Server, IIS, VMWare, Openstack, SolidFire, NetApp, Juniper, F5, Dell, and Java-based systems. This position is demanding and plays an integral role in the success of our organization.

• Proactive monitoring of production and development systems with a sense of urgency when issues arise; environment consists of several thousand production systems and nodes
• Issue-driven communication to ensure active engagement by escalation staff and timely and effective updates to management
• Build reports and perform trend analysis of system and application events
• Provide customer support and escalation for our client base
• Perform post-change product functionality testing
• Troubleshoot application and infrastructure related incidents
• Regularly interface with Tier 2 and Tier 3 support personnel
• Execute planned changes
• Execute automated tasks via scripting, including remediation and testing
• Problem analysis and remediation
• Position requires after hours work and weekends (flexible schedule)
• Works under minimal supervision

Qualifications

Required Qualifications:
• Ideal candidate will possess experience working in an enterprise environment of a least 100 servers, with 3+ years in a technical support position
• Minimum of 3 years’ experience working with Windows 2012 Server or higher as well as Active Directory
• 2+ years’ experience working with VMWare or another virtualization platform
• Experienced in supporting browser-based applications
• 2+ years’ experience working with enterprise network monitoring tools (Solarwinds Orion, Microsoft SCCM/SCOM, Nagios)
• Ability to multitask and adapt quickly to emerging technologies
• 2+ years’ experience working with Linux operating systems; ex, Ubuntu
• Process and Procedure driven
• Must have excellent skills in problem analysis and troubleshooting complex technical issues
• Ability to work flexible hours including weekends

Preferred Qualifications:
• Experience working with SQL Management Studio is a plus
• Experience troubleshooting issues with and supporting Juniper network devices as well as working with SAN-based technologies is a plus
• Experience working with enterprise Network Load-Balancers, e.g., F5 and Cisco is a plus
• Bachelor’s degree in Engineering, Computer Science, MIS, or related Technology Degree preferred
• Preferred Microsoft certifications: MCP, MCSE, or MCDBA
• 2+ years’ working with Microsoft SQL Server 2005 or higher, including SQL Management Studio, preferred
• 2+ years’ working with scripting languages (VB Script, Powershell, Python)
• Experience working with Microsoft Internet Information Server a plus

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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