Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers  #WeAreUKG 

Description

This project involves working on changes, releases and deployments of workforce management products for multiple customers hosted across UKG Private Cloud and GCP Public Cloud.

A Cloud Operations Specialist would be involved in:
• Hotfix deployments of product fixes released by engineering
• Applying service releases on all customer environments, both shared & dedicated, following the standard instructions
• Performing system configuration changes as requested and/or recommended by support team
• Performing database refreshes on customer request in coordination with database team
• Installing application patches to customer environments basis request from support and other technical teams.
• Performing system health checks on live production environments and sharing recommendations with customers.
• Applying quarterly legislative updates on all HR customers within the maintenance window
• Work in shifts basis the project requirements

The successful applicant will demonstrate how they can apply their skills acquired as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures. They will be expected to resolve a wide range of issues through imaginative as well as practical evaluation of identifiable factors. They will demonstrate good judgment in selecting methods and techniques for obtaining solutions. After initial training, they normally would require instructions on their day-to-day work.

Qualifications

• 1 - 3 years of relevant experience in release & deployments management for enterprise software applications hosted in private/public cloud, preferably in GCP (Kronos/Oracle/PeopleSoft/Human Resources/Payroll/Time and Labor preferred).
• Experience in performing application level health checks for customers and having a good understanding of it's need.
• Ability to respond, troubleshoot and resolve application level issues/alerts for remotely managed customer base
• Demonstrated track record in delivering quality, on-time technology and business solutions to a diverse customer base.
• Preferred experience working in Services Organizations, working in a 24/7 support model
• Ability to collaborate with clients, identify engagement follow-on opportunities, and have a strong desire to excel.
• Should be well versed & have hands on experience in supporting web applications with SQL database.
• Having hands on experience in automations using scripting languages like Powershell, .NET, etc. would be given preference.
• Should be flexible to work in shifts.
• Adhering to UKG best practices and guide the team to follow the same.
• ITIL certified is preferred
• GCP-CDL certified is preferred

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.