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Collections Analyst

General Information

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Job Type:

Regular-Full Time


Eden Prairie - Minnesota - United States, Minneapolis - Minnesota - United States, USA - USA - Remote

Description & Qualifications


As a Senior Collections Analyst you will be responsible for analyzing the Accounts Receivable aging, customer communications, timely resolution of discrepancies, and escalating as appropriate. A Senior Collections Analyst can manage between 500 and 700 accounts and will provide higher support to customers in alignment with the type of contract and services that they have been assigned.

Essential Duties & Responsibilities:
• Collaborates with all stakeholders in the collections process to resolve open issues and optimize collection efforts
• Keeps management informed of serious collections problems and/or major problems in account status
• Meets weekly with AR Manager to provide updates on at risk accounts and collaborates on collection strategy
• Communicate with clients and internal parties regarding invoices, payments, and Service Agreement terms, providing exemplary customer service
• Manage and maintain assigned account information in both Salesforce and Sage Intacct systems
• Respond to automated month-end account statement and past due notice inquiries
• Analyze and reconcile posting errors on accounts and work with billing team to resolve invoicing issues
• Submit credit, refund, and bad debt write-off requests as needed
• Manage each customer account and address any initial customer concerns, prepare queries from the system of record, and provide supporting documentation to address disputes regarding contracts, billing, taxes, maintenance fees, and implementation
• Apply excellent customer service in a timely manner


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and ability required.
• Strong computer and organizational skills and attention to detail required
• Ability to manage priorities and make quick decisions in a fast-paced environment
• Ability to research billing issues and communicate relevant conclusions, both verbally and in written format
• Proficient in Excel

Necessary Training:
• Sage Intacct
• Salesforce
• Reading and understanding contracts
• Relationships between parent and child accounts

Education, Work Experience:
• BS in Accounting, Finance, Business, or related fields (Preferred)
• 5+ years of experience in an Accounts Receivable position
• Working knowledge of Sage Intacct (Preferred)

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Colorado Pay Law

If you are a Colorado resident and this role is available in Colorado or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  Please send an email to 

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.