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Contract Renewal Operations Administrator

General Information

Ref #:

20240036616

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

Weston - Florida - United States

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers  #WeAreUKG 

Description & Qualifications

Description

UKG is currently adding a Contract Renewal Operations Administrator to our rapidly growing Relationship Management operations team! Do you have a strong attention to detail, and excellent collaboration skills? If so, please review the description and qualifications and apply today if qualified!

**The employee will be expected to work onsite at our Weston, FL office 2 days/week**

Duties and Responsibilities:
• Process support contracts accurately, efficiently, and in a timely manner to support monthly revenue recognition and invoicing schedule
• Process amendments and invoicing in a timely manner, ensuring that the billing contracts accurately reflects customers current contracted product, pricing, sales credits, and billing frequency
• Process contract termination for assigned accounts in a timely manner as warrants
• Maintain Customer Account records in various systems related to contract amendments while processing credits and invoices
• Partner closely with cross-functional departments to ensure information within Salesforce Contracts, Oracle Service Contracts, Microsoft Dynamics, and any other operational systems are updated accurately and timely
• Handle incoming and out-going field questions/issues from Customers, Sales, Finance and other departments within UKG regarding contract issues involving appropriate parties as needed for final resolution
• Ensure all monthly contract activities are processed accurately, efficiently and in a timely manner to assist with monthly revenue recognition, invoicing and account reconciliation
• Ensure invoice/usage disputes from internal and external parties are resolved in a timely manner through Service Now
• Support various special projects as required

Qualifications

Basic Qualifications:
• At least 1 year of Contract processing experience
• Bachelor’s degree or actively enrolled in Bachelor's degree program
• 1+ years of Salesforce experience
• 1+ years of experience in Microsoft Excel (Specifically VLOOKUP and Pivot tables)

Preferred Qualifications:
• High level of accuracy and attention to detail
• Excellent customer service skills required. Must possess a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations
• Effective oral and written communication skills are essential
• Salesforce/CPQ, Oracle, Microsoft Dynamics, and Microsoft Office

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

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