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Credit & Collections Manager

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Lowell - Massachusetts - United States

Description & Qualifications


The Credit and Collections Manager will be responsible for overseeing and leading a team of Collections Analysts, and their day-to-day activities. The collections team is responsible for managing the Accounts Receivable by ensuring timely payments, initiating the appropriate escalation actions required to facilitate customer payments, resolving customer invoicing disputes, applying the required protocols to mitigate bad debt exposure, collaborating with internal business partners to support the quote-to-cash process and facilitate AR-related adjustments and activities, etc.
Job Responsibilities

Essential responsibilities include the following. Other tasks may be assigned as needed.

• Manage and oversee a Credit & Collections team, and their daily activities.
• Monitor key Collection’s metrics (DSO, Aging %, Cash forecast requirements) to ensure compliance with established goals.
• Establish and monitor Collector KPI Metrics.
• Communicate and collaborate with internal business partners and customers regarding invoicing disputes/adjustment requirements, contractual terms matters, etc.
• Maintain and review current collections processes and controls to protect company assets and to mitigate exposure, while also maximizing cash collections.
• Analyze complex business problems and assist / support team with viable solutions and recommendations.
• Develop, coach, mentor and educate the staff to improve and streamline existing processes
• Lead and develop streamlined best business collections practices
• Resolve and manage staff issues and technical problems
• Minimize bad debt write-offs by achieving critical collection and aging objectives as assigned
• Drive continuous process improvements, define implement standardized and optimized workflows to support Finance and collections’ processes
• Lead or support special projects


Bachelor’s degree in business, finance, or related field
• 5+ years leadership experience in AR and collections
• Excellent communication skills; both written and verbal
• Strong Excel and reporting skills required
• Strong project management skills
• Ability to work through a high volume of work in a fast-paced environment without compromising work quality
• Strong leadership qualities with the ability to work independently and effectively communicate and partner with all levels of an organization
• Strong working knowledge in Oracle, Microsoft Dynamics 365 (ERP), (CPQ) and Microsoft Office applications
• Ability to manage priorities and meet strict deadlines in a dynamic environment
• SaaS and or technology experience

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email