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Customer Renewal Representative

General information


Paris - Paris - France


Customer/Technical Support

Ref #:


Description & Requirements


About the role
You will be responsible for the contractual retention of UKG clients, eliminating churn before and at point of renewal while fostering the success, growth, and expansion of each customer account (in product reach and/or revenue). You will also have accountability for solidifying the long-term relationship between UKG and the customer.
This position is open to full remote in France.

Missions :
• Manage and negotiate all existing renewal contracts for an assigned territory of customer accounts
• Achieve established dollar and unit retention targets (by customer and by product)
• Probing for additional sales opportunities on all customer calls
• Utilize a renewal approach and contract structure built to encompass long-term needs and incorporate anticipated changes in organization strategy
• Maintain renewals pipeline and activity records in corporate CRM (
• Work with the receivables team to ensure a high-resolution rate of auto-renewed contracts


Qualifications :
• 2+ years with proven experience in Renewals, Sales and/or Account Management
• Bachelor’s degree or equivalent preferred
• Experience selling with software contract renewals
• Experience in meeting minimum sales lead/ up-sell goals
• Experience in the tech industry or a high proclivity to learn software/technology solutions preferred
• fluent in French and English


Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.