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Customer Renewals Representative

General Information

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Job Type:

Regular-Full Time


Lowell - Massachusetts - United States

Description & Qualifications


The Customer Renewal Representative III role is responsible for proactively working with customers to ensure they successfully use the company's products and achieve the highest possible renewal rates and revenue retention within a customer set that generates between $50M to $100M in total recurring revenue. The role's main objective is to retain revenue at the highest rate possible while partnering with customers and internal teams like Customer Success and Sales to ensure their success.

To achieve this objective, the representative must eliminate churn before and at the point of renewal while fostering the success, growth, and expansion of each customer account. The representative will be responsible for managing and negotiating all existing renewal contracts for the assigned territory of customer accounts. This includes executing new renewal contracts for signature by the client and focusing on long-term, multiyear renewals.

The representative must probe for additional sales opportunities on all customer calls and utilize a renewal approach and contract structure that is built to encompass long-term needs and incorporate anticipated changes in organizational strategy. To ensure their customers' success, the representative must coordinate internal resources across departments, presenting the best customer experience possible, and solidifying future growth of their accounts.

The representative must maintain renewals pipeline and activity records in corporate CRM ( to keep track of renewals and provide insights into customer behavior and needs. Ultimately, the representative's success will be measured by their ability to retain revenue, increase renewal rates, and partner with internal teams to ensure customer success, resulting in the company's continued growth.


Preferred Qualifications:
• Bachelor’s degree or 1-2 years work experience in a customer support environment
• 3+ years' experience in renewal sales or customer support/ account management
• Experience in HR and Payroll application-oriented software and or systems
• Basic excel knowledge
• Strong analytical skills

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email