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Customer Success Manager

General information

Location:

Germany - Germany - Remote, Stuttgart - Germany - Germany

Function:

Customer Success

Ref #:

20210019017

Description & Requirements

Description

As Customer Success Manager (CSM) you are responsible for nurturing our customer relationships that promote retention and loyalty and making sure that our customers achieve their targeted business benefits. The CSM reports directly to the Director Customer Service. The ideal candidate will have will a solid background in HR solutions and understands the typical HR processes and customer needs, experience in using or implementing SaaS or in-house systems or document management systems is an advantage.
The successful candidate will be required to:
• Proactively manage a portfolio of Enterprise clients once the implementation phase is completed
• Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits, reports, events
• Understand clients’ needs and priorities in order to optimize the use of their platform
• Identify new opportunities: up-sell, cross-sell, additional training
• Effectively communicate application features and product information for new releases and facilitate their adoption
• Be the voice of the customer and provide internal feedback on how PeopleDoc can better serve our customers
• Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
• Resolve billing and Support inquiries in a timely and productive manner

Qualifications

• Well-organized and excellent time management abilities
• Proven ability to collaborate and build strong relationships with customers especially at the Executive level
• Exceptional oral and written communication skills and attention to detail
• Bachelor’s Degree
• Ability to travel (frequent client visits)
• Fluent in spoken and written German and English
• At least 4 years’ experience, ideally for a SaaS or HR services vendor, in similar position
• Passion for digital and innovative technology



#LI-REMOTE

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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