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Customer Success Specialist -Temporary- PST

General information

Location:

California - California - Remote, Nevada - Nevada - Remote, Oregon - Oregon - Remote, Santa Ana - California - USA, USA - USA - Remote, Washington - Washington - Remote

Function:

Customer Success

Ref #:

20210018652

Description & Requirements

Description

As a Customer Success Specialist, you are part of a team of professionals that play a key role in supporting our customers with Payroll related questions via our Rapid Response hotline. You will be providing in-depth analysis and timely resolutions/workarounds for client issues. Qualified candidates possess broad experience in handling difficult or sensitive situations, in a professional, timely, and thorough manner.

#LI-REMOTE

Qualifications

• Prior experience in a contact center is a plus
• Outstanding oral and written communication skills
• Ability to effectively troubleshoot various software challenges and recommend solutions
• Knowledge of Payroll/Human Resources is a plus
• Experience working in a team environment
• Proficiency with Microsoft productivity tools
• M-F 8:30-5:30
• Remote with opportunity to work in some office locations

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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