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Data Operations Representative II

General Information

Ref #:

20220025755

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

Noida - India - India

Description & Qualifications

Description

Job Summary:
UKG is seeking a customer focused, highly energetic, and experienced individual to join our Payment Services team as a Data Operations Representative II. Payment Services strives to deliver exceptional quality service and effective communications with our customers. This role is responsible for assisting with client data changes, while exceeding our customers’ expectations. This individual has a strong passion for people, building relationships, and accurate data management.
Duties and Responsibilities:
• Process customer data changes and adds for tax profiles
• Complete assigned project tasks and cases, related to data changes
• Maintain and update cases timely
• Conduct an analysis of customer tax filing requirements needed for tax filing set-ups
• Ensure required legal and Payment Services forms are signed and filed with appropriate taxing authority
• Partner with Support and internal teams to update and maintain core customer profile data for existing customers
• Ensure that all customer current period and prior period data is entered and balanced in the tax filing system (UTE and/or MasterTax)
• Accurate and timely capture of customer tax-ids, deposit frequencies, and employer specific tax rates with sufficient documentation to enable UKG to defend its actions with third parties without further contact from our customers
• Assists on data gathering support as needed

Qualifications

Required Qualifications:
• Must be able to manage in an organized, proactive and independent manner to meet all required time frames and commitments
• Strong oral and written communication skills
• Excellent customer service skills
• Proficiency with Microsoft Office applications such as Word, Excel, and PowerPoint
• Proven case management, auditing, and workflow experience
• 2-3 years related experience in client services, data management, or operations
Preferred Qualifications:
• Bachelor’s degree in Business, Data Science, or a related field is preferred; or equivalent work experience
• Fundamental understanding of daily tools (Salesforce, UTE, MasterTax, MS Office, UKG Pro)
• General understanding of payroll and payroll tax industry experience
• 2+ years experience with data auditing, case management experience, and data control
• Process/operational excellent experience is a plus
• Previous experience with SaaS based client data profiling, configuration, and data updates

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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