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Director, Billing, Credit & Collections

General information


Lowell - Massachusetts - USA, Weston - Florida - USA



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Description & Requirements


The Director of Billing, Credit and Collections will drive and manage the overall New Logo (NL) billing and collection teams, responsible for efficient billing and reducing Accounts Receivable balances to acceptable standards defined by the company Executive team.  In this position you will drive improvement in cashflows and receivables while establishing and maintaining the highest standard of customer care. The Director of Billing and Collections is a forward thinking, strategically minded, customer focused individual with a strong ability to analyze data and develop recommendations. 

Essential Duties and Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

Direct/ Lead the Collections, Cash applications and resolution teams for Enterprise, Midmarket and Strategic accounts 

Direct/ Lead the Credit and Billing team 

Partner with Senior Director to design and lead strategic activities including integration efforts 

Interact regularly with Sales, ERMs, CSMs, and Professional Services leadership teams to obtain the required information/ documentation to properly collect on past due accounts+

Monitor and determine follow up actions through regular communication, identify reasons for outstanding payments, figure out and implement appropriate follow up actions

Develop and administer collections programs and policies and monitor adherence

Implement processes to improve cash flow and decrease accounts receivables

Evaluate and determine new key KPIs for credit and collections teams

Lead the cash Forecasting modeling for the NL accounts including all monthly / quarterly cash goals

Assist internal and external customers in gathering information (audits, bankruptcies, etc.)


Knowledge and Abilities 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill and ability required.  

Minimum 10+ years of relevant experience in Credit and Collections, and Accounts Receivables

SaaS experience is preferred

Must have direct functional management experience

B.A. in Accounting or Finance (business)

Experience in designing and enhancing processes 

Experience and competence in using integrated ERP software, particularly D365 and Oracle

Proven Intermediate to Advanced knowledge of Excel as well as other MS Office product knowledge

Exceptional internal and external collaboration

Strong verbal and written communication skills

Well-organized, extreme attention to detail and a self-directed individual

Ability to handle account escalations, which impact cash goals monthly and quarterly

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.