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Director EMEA Payroll and Customer Experience

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Dublin - Ireland - Ireland, Kilkenny - Ireland - Ireland

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

Description & Qualifications


Immedis, as part of UKG company is an Industry leader in workforce management (WFM) and payroll processing solutions committed to delivering exceptional services and experiences to our clients across the Globe. As a leader in WFM, we prioritize innovation, efficiency, and customer satisfaction.
We are currently seeking a dynamic and experienced professional to join our team as the EMEA Payroll and Customer Experience Director.

Your role:
The EMEA Payroll and Customer Experience Director will be responsible for overseeing the end-to-end payroll processes within the EMEA region and ensuring a seamless and positive customer experience for our clients. This role requires a strategic leader with a strong background in payroll management, a deep understanding of customer experience, and the ability to drive continuous improvement initiatives.

Key Responsibilities:

Payroll Management:
• Oversee and manage the entire payroll process for the EMEA region, ensuring accuracy, compliance, and timeliness.
• Collaborate with internal teams, external vendors, and payroll service providers to streamline processes and implement best practices.
• Stay updated on regional payroll regulations and compliance requirements.
Customer Experience:
• Develop and implement strategies to enhance the overall customer experience for clients in the EMEA region.
• Lead and mentor a team dedicated to delivering outstanding customer service, addressing client inquiries, and resolving issues promptly.
• Implement and monitor customer satisfaction metrics to identify areas for improvement.

Process Improvement:
• Identify opportunities for process optimization and automation within the payroll and customer experience functions.
• Collaborate with cross-functional teams to implement improvements and drive operational efficiency.
• Regularly assess and update standard operating procedures to ensure alignment with industry best practices.
• Work closely with finance, HR, and other relevant departments to ensure seamless integration of payroll processes.
• Collaborate with Product and Engineering teams to leverage technology for improved customer experience and payroll efficiency.
• Reporting and Analytics:
• Develop and maintain relevant dashboards and reports to track key performance indicators related to payroll and customer experience.
• Utilize data-driven insights to make informed decisions and drive continuous improvement.


• 7-10+ years of experience with direct experience working for a high-growth technology company.
• Bachelor’s degree from accredited school (MBA preferred).
• Extensive experience in payroll management, particularly in EMEA
• Strong leadership skills with a proven track record of managing successful global teams.
• Excellent analytical and problem-solving abilities.
• Outstanding communication and interpersonal skills.
• Relevant certifications, experience, or degrees in finance, accounting, or related fields.
• Experience in global payroll models with current knowledge of key players, service models and core offerings, and needs of EMEA based payroll clients.
• Strong executive presence and demonstrated leadership skills, great judgment, superior analytical skills, and ability to effectively present to large and small groups.
• Proven ability to influence C-level executives while balancing competing priorities between external partners and internal teams.
• Ability to build and maintain strong relationships with key internal and external stakeholders.

If you are a results-oriented leader with a passion for payroll excellence and customer satisfaction, we invite you to apply for this exciting opportunity to contribute to our company's success in the EMEA region !


EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email