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Director, Professional Services - HCM

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Canada - Canada - Remote

Description & Qualifications


This Director, Canadian Professional Services – HCM is responsible for the implementation of Workforce Management products and all Pro products across Mid-Market segments of Global Delivery on a team of over 40 members and for the P&L for this book of business across Canada. The Director owns the overall client experience through implementation for each client in their portfolio. This individual provides strategic direction to their managers and other individual contributors in their reporting structure such as Project Managers and System Consultants.

• Serves as the point of escalation above the Manager as needed
• Responsible for negotiating and resolving escalated issues that arise during the implementation
• Serves as the Executive Sponsor for HCM implementations on high-profile projects as needed
• Builds relationships and engages with C-Level and VP Level client executives to ensure project oversight and success
• Drive unification of UKG
• Accountable for meeting company financial metrics and performance targets across their teams and area of responsibility
• Identify opportunities to improve process or results and provide the leadership to create and deliver on new strategic initiatives
• Responsible for the success of their portfolio working with both their own leaders and those reporting into other groups in a matrix structure
• Responsible for interviewing and hiring new talent
• Responsible for writing and conducting employee performance reviews as well as addressing performance issues with individuals using progressive discipline
• Provides leadership on company strategic initiatives and area of focus
• Capacity and headcount planning and management
• Builds relationships across the Global Professional Services team to enhance collaboration and teamwork with other departments
• Partners with Vertical Leadership on joint customers and with Sales to assist with revenue generating opportunities




• 8+ years’ experience managing and leading customer relationships, primarily executive-level relationships, through implementations
• 8+ years' experience managing and mentoring a team of employees and recognized leadership and management experience as supported by past work record
• Bilingual French/English speaking highly preferred
• Strong leadership skills including coaching, developing a diverse work force, managing a remote team, instilling commitment to quality and excellence, encouraging collaboration and promoting the flow of information among all participants
• Customer-focused, self-motivated, quick learner, results driven
• Good listener, able to apply the knowledge gained effectively
• Ability to deal with ambiguity and change in all areas on a regular basis
• Strong decision-making and problem-solving skills and general business acumen
• Experience in the Talent & Benefits implementation space a plus

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.