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Entry Level Product Support Specialist

General information

Location:

Lowell - Massachusetts - USA

Function:

Customer/Technical Support

Ref #:

20210022012

Description & Requirements

Description

The Entry Level Product Support Specialist is expected to deliver high quality support to our UKG Ready customers, while utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention. This position will provide end user support for the UKG Ready Time and Labor modules.

• The role will require the Entry Level Product Support Specialist to assist customers with the use and usability of our UKG Ready application
• Diagnose, troubleshoot and resolve issues while providing exceptional service
• Provide help desk support of assigned cases including outbound call backs, e-mails, chat and internal support tickets
• Develop and maintain basic to intermediate level of knowledge of UKG Ready products
• Document all interactions with accounts and create trail for others to follow
• Use product knowledge and experience to resolve difficult tickets submitted by end-users while making use of problem-solving abilities
• Timely, accurate, and complete responses to inquiries
• Ability to successfully work both independently and as a part of a team

Qualifications

• 0-2 years of customer service experience; help desk, retail or hospitality/restaurant preferred
• Time & Attendance applications experience preferred
• 4-year college degree preferred but not required
• Strong computer skills with a proficiency in successfully learning new technologies quickly and the ability to demonstrate sound technical troubleshooting skills
• Exceptional organizational, time-management and planning skills with a strong attention to detail necessary
• Excellent written, oral communication, listening and telephone skills
• Focus on customer service and satisfaction required

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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