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Field Operations Manager - Public Sector

General information

Location:

USA - USA - Remote

Function:

Sales

Ref #:

20210019976

Description & Requirements

Description

UKG is seeking a highly motivated, resourceful, and inspiring individual to join the Sales Operations Leadership team. The Field Operations Manager plays a critical role in ensuring the success of a designated Global Sales Team by liaising with internal partners to promote operational excellence and efficiency.

Responsibilities:
• Provide operational support to the Field Sales Organization
• Work as a strategic business partner with the Sales Leadership Team for your designated vertical.
• Hire and develop all team members to support business volume and complexity
• Ensure that all employees understand business objectives, expectations, and measurement criteria for their respective positions
• Ensure the team is fully versed in preparing and executing customer contracts in compliance with UKG defined methodology and accordance with the Sales Operations Service Level Agreement
• Review Contractual Terms and Conditions, Part Numbers, Pricing, and supporting documentation to ensure accuracy.
• Handle customer and field inquiries promptly
• Communicate with corporate functional areas acting as a liaison for escalations
• Meet or exceed assigned goals related to speed and accuracy of the process
• Ensure contracts are compliant with revenue recognition guidelines
• Provide ongoing feedback to ensure up-to-date procedures and best practices are maintained
• Generate and maintain reports in support of the business
• Review and submit bi-weekly payroll data for direct reports
• Think creatively and analytically to address complex business scenarios with urgency.
• Onboard new Sales Executives to work efficiently with Sales Operations
• Facilitate the development, testing, and deployment of operational best practices across all verticals
• Assist corporate education with developing and continuing education programs to ensure the growth and success of the Field Operations Team

Qualifications

• Minimum of 5 years leadership experience
• Innovative thinker willing to challenge the status quo and driven to make a difference
• Ability to build strategic relationships with all levels of the organization
• Strong analytical capabilities
• Must be flexible to travel as required
• Associates degree preferred: BS/BA a plus
• Must support month-end and quarter-end close schedules
• Travel as required


#LI-REMOTE

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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