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Garnishment Admin Specialist (Hybrid role)

General Information

Ref #:

20220030821

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

Alpharetta - Georgia - United States, Atlanta - Georgia - United States, Indianapolis - Indiana - United States, Lowell - Massachusetts - United States, Maitland - Florida - United States, Scottsdale - Arizona - United States, Weston - Florida - United States

Description & Qualifications

Description

Job Summary:
The Garnishment Specialist is responsible for providing world class support and timely processing for UKG customers who utilize our Garnishment Administration product offering. The key responsibilities are to accurately process garnishment withholding orders to ensure compliance. This includes following the jurisdiction requirements and our standard processes to setup payroll deductions. and respond as required to the agencies and courts as well as respond to customer garnishment inquiries.


Primary/Essential Duties and Key Responsibilities:
• Ability to recognize and categorize orders for all garnishment types
• Performs accurate and timely payroll transactions related to garnishments to include set-up, data entry, garnishment interpretation and updating deductions data according to established timelines, standards and procedures
• Provides accurate and timely answers to garnishment and/or court notices as required within prescribed time limits
• Ability to effectively examine and reconcile garnishments
• Contact creditors, agencies, courts, customers as required to resolve issues and respond timely to inquiries
• Responding accurately and professionally to customer inquiries within 24 hours and being an active participant and/or facilitate client meetings as required
• Attend/facilitate customer calls as needed
• Respond timely and accurately to internal contacts concerning garnishment deductions
• Develops strong business partnerships with internal and client counterparts in Human Resources, Payroll, and Accounting
• Follows the established process to ensure delivery in compliance for each required mailing
• Escalates non-routine inquiries and issues to Senior, Team Lead and Garnishment Manager
• Reviewing processing of peer’s order / answer processing and providing feedback/inquiries when inconsistencies are found
• Effectively use appropriate resources which include including process documentation and our compliance reference ‘Complete Guide to Federal & State Garnishments’, Seniors, Team Lead & Manager
• Attends and Actively participates in all scheduled Select Service Group, Garnishment Department and POD Team meetings and reviews recordings for any missed due to time off or other unavoidable conflicts
• Stays current and adheres to federal and state guidelines when handling garnishment orders
• Assists with garnishment set-up for new client implementations as requested
• Responsible for keeping legends current and periodic audit of accuracy, completeness
• Being flexible and adapting to process improvements and changes and making suggestions to improve standard processes
• Being a team player always remembering that all clients are our clients

Qualifications

• 1-3 years experience with processing a large volume of all types of garnishments
• Intermediate proficiency with Microsoft Office applications: Word, , Excel, Outlook
• Must be able to manage assigned work in an organized, proactive and independent manner to meet all required time frames and commitments
• Excellent analytical ability within a high transaction volume environment

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

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