Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers  #WeAreUKG 

Description

Job Summary:

The Garnishment Specialist is responsible for providing world class support and timely processing of assigned garnishment cases for UKG Inc.’s customers who utilize our Garnishment Administration and Disbursement product offering. The key responsibilities are to accurately process garnishment withholding orders to ensure compliance. This includes following the jurisdiction requirements and our standard processes to set up garnishment deductions and written responses as required to the agencies and courts.

Primary/Essential Duties and Key Responsibilities:

Ability to recognize and categorize orders for all garnishment types

Performs accurate and timely garnishment processing including garnishment interpretation and updating deductions data according to established timelines, standards and procedures for all garnishment types with minimal assistance

Follows the established process to provide accurate and timely written answers/ court interrogatories to courts, agencies, and garnishees as required within prescribed time limits

Ability to effectively examine and reconcile garnishments

Respond timely and accurately to internal and external contacts including customers, courts, attorneys and agencies concerning garnishment orders

Escalates non-routine inquiries and issues for assistance to Sr Specialist, Team Lead, Garnishment Manager and include Director on critical issues

Effectively use appropriate resources which include process documentation and our compliance reference ‘Complete Guide to Federal & State Garnishments’

Attend and actively participate in all scheduled Customer Success Group, Garnishment Department Team meetings and review recordings for any missed due to time off or other unavoidable conflicts

Facilitate POD team meetings and review / explain process and procedure changes and enhancement suggestions

Adheres to current jurisdictional requirements and standard processes when handling garnishment orders

Assists with garnishment set-up for new client implementations as requested

Being flexible and adapting to process improvements and changes and making suggestions to improve standard processes

Being a team player always remembering that all clients are our clients

Other special projects or tasks assigned by Management

Qualifications

Basic Required Qualifications: 

•Associate degree (A.A.) or equivalent

•2 to 3 years Garnishment processing experience-preferably multi-state creditor garnishments with high transaction volumes

•Intermediate proficiency with Microsoft Office applications: Word, Excel and Outlook

•Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions and percentages

•Must be able to manage assigned work in an organized, proactive and independent manner to meet all required time frames and commitments

•Excellent analytical ability

•Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

•Overtime may be required during any calendar quarter

•Up to 25% -Minimal travel required

Preferred Qualifications:

•Working knowledge with UKG Pro/UltiPro is a plus 

•FPC or CPP is a plus

•Highly motivated and team oriented

•Strong oral and written communication skills

•Communicates and provides superior service

•Ability to handle multiple tasks under tight deadlines

•Extremely detail-oriented with strong organizational and follow-up skills, as well as experienced in handling multiple priorities

•Excels in a fast paced and evolving environment

•Excellent time management skills

•Ability to deal effectively with a diversity of individuals at all organizational levels



This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

UKG, Inc. will reasonably accommodate employees with disabilities as defined by the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) and other appropriate statutes.

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.