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Garnishment Administrator

General Information

Ref #:

20220030464

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

Alpharetta - Georgia - United States, Atlanta - Georgia - United States, Lowell - Massachusetts - United States, Santa Ana - California - United States

Description & Qualifications

Description

Job Summary:
The Garnishment Specialist III is responsible for providing world class support and timely processing of assigned Garnishment Cases for UKG Inc.’s customers who utilize our Garnishment Administration and Disbursement product offering. The key responsibilities are to accurately process garnishment withholding orders to ensure compliance. This includes following the jurisdiction requirements and our standard processes to set up payroll deductions and written responses as required to the agencies and courts. This person may be expected to be available for Overtime hours.

Primary/Essential Duties and Key Responsibilities:
• Ability to recognize and categorize orders for all garnishment types
• Performs accurate and timely payroll transactions (with minimal assistance) related to garnishments to include set-up, data entry, garnishment interpretation and updating deductions data according to established timelines, standards and procedures for all garnishment types
• Provides accurate and timely written answers to garnishment and/or court notices as required within prescribed time limits
• Ability to effectively examine and reconcile garnishments
• Respond timely and accurately to internal contacts concerning garnishment deductions
• Follows the established process to ensure delivery in compliance for each required mailing
• Escalates non-routine inquiries and issues for assistance to Sr Specialist, Team Lead and Garnishment Manager
• Effectively use appropriate resources which include including process documentation and our compliance reference ‘Complete Guide to Federal & State Garnishments’, Team Lead and Manager
• Attend and actively participate in all scheduled Customer Success Group, Garnishment Department and POD Team meetings and reviews recordings for any missed due to time off or other unavoidable conflicts
• Stays current and adheres to federal and state guidelines when handling garnishment orders
• Assists with garnishment set-up for new client implementations as requested
• Being flexible and adapting to process improvements and changes and making suggestions to improve standard processes
• Being a team player always remembering that all clients are our clients
• Other Special projects or tasks assigned by Management

Qualifications

• <3 years Garnishment experience (high volume garnishment orders or payroll transactions preferred)
• Associates degree preferred or equivalent experience
• Intermediate proficiency with Microsoft Office applications: Word, Excel and Outlook
• Highly motivated to learn new concepts, processes and procedures
• Must be able to manage assigned work in an organized, proactive and independent manner to meet all required time frames and commitments
• Excellent analytical ability within a high transaction volume environment
• Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm
• Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions and percentages
• Strong oral and written communication skills
• Communicates and provides superior service
• Extremely detail-oriented with strong organizational and follow-up skills, as well as experienced in handling multiple priorities
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Commitment to excellence and high standards 
• Working knowledge with UKG Pro is a plus 
• FPC or CPP is a plus

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

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