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Description

The Garnishment Specialist II is responsible for providing world class support and timely processing of assigned garnishment cases for UKG Inc.’s customers who utilize our Garnishment Administration and Disbursement product offering. The key responsibilities are to accurately process garnishment withholding orders to ensure compliance. This includes following the jurisdiction requirements and our standard processes to set up garnishment deductions and written responses as required to the agencies and courts.

Primary/Essential Duties and Key Responsibilities:

Ability to recognize and categorize orders for all garnishment types

Performs accurate and timely garnishment processing including garnishment interpretation and updating deductions data according to established timelines, standards and procedures for all garnishment types with minimal assistance

Follows the established process to provide accurate and timely written answers to garnishment and/or court notices as required within prescribed time limits

Ability to effectively examine and reconcile garnishments

Respond timely and accurately to internal and external contacts including customers, courts, attorneys and agencies concerning garnishment orders

Escalates non-routine inquiries and issues for assistance to Sr Specialist, Team Lead, Garnishment Manager and include Director on critical issues

Effectively use appropriate resources which include process documentation and our compliance reference ‘Complete Guide to Federal & State Garnishments’ and Garnishment Specialist III, Team Lead and Manager

Attend and actively participate in all scheduled Customer Success Group, Garnishment Department and POD Team meetings and review recordings for any missed due to time off or other unavoidable conflicts

Adheres to current jurisdictional requirements and standard processes when handling garnishment orders

Assists with garnishment set-up for new client implementations as requested

Being flexible and adapting to process improvements and changes and making suggestions to improve standard processes

Being a team player always remembering that all clients are our clients

Other special projects or tasks assigned by Management

Qualifications

Required Qualifications: 

Knowledge, Skills and Abilities

<1 year Garnishment experience, including set up and court/agency responses-preferably with high transaction volumes

Intermediate proficiency with Microsoft Office applications: Word, Excel and Outlook

Highly motivated to learn new concepts, processes and procedures

Must be able to manage assigned work in an organized, proactive and independent manner to meet all required time frames and commitments

Excellent analytical ability

Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions and percentages

Assists with related special projects as required

Overtime may be required during any calendar quarter



Experience, Education, Certification, License and Training

Associate degree (A.A.) or equivalent

Preferred Qualifications:

Experience processing high volume garnishment orders

Working knowledge with UKG Pro/UltiPro is a plus 

FPC or CPP is a plus



Interpersonal Skills:

Highly motivated and team oriented

Strong oral and written communication skills

Communicates and provides superior service

Ability to handle multiple tasks under tight deadlines

Extremely detail-oriented with strong organizational and follow-up skills, as well as experienced in handling multiple priorities

Excels in a fast paced and evolving environment

Excellent time management skills

Ability to deal effectively with a diversity of individuals at all organizational levels

Process oriented

Commitment to excellence and high standards 

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.