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Global Engagement Services Architect – New Logo Enterprise/Mid Market

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


USA - USA - Remote

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

Description & Qualifications


The GES Services Architect – New Logo Enterprise / Mid-Market is responsible for consulting with customers to analyze and understand the customer's business needs and create a services solution that delivers on those requirements. This position will be the focal point for effective communications with the customer/prospect for the development of a services solution. The Services Architect is expected to maintain a thorough knowledge of UKG’s Pro & WFM products, services and practices and work with Sales & Delivery teams to create and coordinate the proposed solution and pricing. The Services Architect will be responsible for driving revenue by evaluating, product positioning, and selling the optimal services solution for the customer. The Services Architect will be part of the GES (Global Engagement Services) team partnering with sales and customers for services opportunities.

Primary Responsibilities:
• Partner within GES, UKG New Logo Enterprise / Mid-Market Sales organization and all Services lines of business to pursue and close opportunities
• Develop an understanding of each target customer’s business, operations, and industry trends
• Understand the customer’s strategic business and technology goals and create the proposed service approach and solution
• Drive the sales process to completion coordinating all Services resources and documentation such as proposals, SOW’s, RFP responses, etc.
• Assist the GES Strategist with maintaining the pipeline and communicating it to Sales and Services Management
• Developing customer Services presentations, SOW’s, responding to RFP’s, estimating costs, and negotiating contracts
• Contribute to the improved efficiency of the sales function by participating in the development and deployment of appropriate services sales tools/templates
• Grow services revenue by interacting with all levels of customer management and proposing solutions that provide business benefit
• Participate in Business Assessments as required
• Provide services quotes and updates on opportunities using existing systems


Basic Qualifications:
• 8+ years in a professional services role, ideally 4+ years in application software implementation and/or services sales
• Knowledge and understanding of HCM, WFM, Scheduling, Leave Management, or similar domain product/systems required
• Pro HCM implementation experience
• Previous experience with customer presentations, developing SOW’s, responding to RFP’s, estimating projects, and negotiating contracts
• Ability to develop and manage complex Services solutions for Enterprise and Mid-Market level organizations
• Well versed in software implementation methodology with experience defining project requirements, managing project engagements, developing project plans, etc.
• Ability to travel up to 25% as needed

Preferred Qualifications:
• Experience in UKG Pro strongly preferred
• Develop good working relationships with staff in Services and Sales organizations
• Skilled in the art of consultative selling and negotiating techniques
• Strong presentation skills with the ability to effectively articulate the services value proposition as part of the overall business solution
• Ability to effectively communicate and negotiate with C-Level executives in an “influence without authority” role
• Understands the impact and implications of political, social, economic, technological, and competitive trends on UKG and customer organizations
• Working knowledge of nuances of the Enterprise-level business space preferred
• B.A. / B.S. degree, with a focus in business or Information technology preferred

Pay Transparency for Colorado, New York, Washington and California

The pay range for this position in Colorado, New York, Washington and California is $106,900 to $153,650, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.
Information about UKG’s comprehensive benefits can be reviewed on our careers site at

San Francisco Bay Area Pay Law

There is a different range applicable to specific work locations, within the San Francisco Bay area, the base pay range for this role in those locations is USD $122,935 to $176,698 per year.

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email