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Human Resources Services Coordinator II

General Information

Ref #:

20220027133

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

USA - USA - Remote

Description & Qualifications

Description

The UKG Employee Engagement Center is responsible for building strong working relationships with our customers by assisting their employees with their health and welfare benefits and payroll inquiries. We are looking for a Human Resources Services Coordinator to deliver an exceptional and effortless experience to employees by answering questions in an inbound call center environment.

The job entails playing a critical role in supporting end users of our award-winning UKG Pro Payroll and Benefits solutions within a team environment. You will be providing in-depth analysis and timely resolutions or workarounds for employee needs. This role requires sharp analysis, problem determination, and troubleshooting skills. Provide best-in-class customer service skills with a proactive approach to create exceptional customer satisfaction.

Duties and Responsibilities:

Provide support to customers by serving as the first point-of-contact to their employees

Learn and navigate UKG Pro Payroll and Benefits systems in order to respond to end-user needs and inquiries

Provide stellar support to our customer base using a variety of platforms including phone, e-mail, remote session, and CRM case management system

Ask relevant questions to define the root cause of a problem and generate solutions

Provide explanation of benefits options based on customers summary plan descriptions and UKG knowledgebase

Assist with life event changes for newly eligible employees, marriages/births and related dependent verifications

Assist employees with Annual Enrollment related questions

Assist employees with questions related to Payroll and Taxes

Acquire and expand knowledge of product offerings, support policies and methods of support delivery

Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication channels

Maintain discretion and professionalism with team members and customers

Resolve issues by making quality decisions

Qualifications

1-3 years customer service experience

Strong verbal and written communication skills with demonstrated ability to communicate effectively

Ability to set and manage customer expectations

Effective collaboration and time management skills when presented with multiple tasks

Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner

Highly motivated and team oriented

Possess high degree of technical skills that can be applied to perform tasks effectively

Detail oriented, exhibiting strong organizational, problem-solving, and analytical skills

Understands priorities and what is most important to both internal and external customers

Must be coachable and willing to learn

Superior interpersonal skills with the ability to work with various types of customers

Problem solver enjoys helping others

Great listener while showing attentiveness, flexibility, patience, and empathy

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Colorado Pay Law

If you are a Colorado resident and this role is available in Colorado or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  Please send an email to UKGcareers@ukg.com 

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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