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ICT business and systems analyst

General Information

Ref #:


Travel Amount Required:

Up to 50%

Job Type:

Regular-Full Time


Kew/Melbourne - Victoria - Australia

Description & Qualifications


Known internally to UKG as a Principle Technology Consultant - is a critical focal point to the customer managing the technical implementation of a project. The role will work with our customers to understand system requirements, develop system plans and documentation, review and evaluate existing systems, and design and modify UKG products to meet our customer’s business needs.

• Working with customers to formulate and document business requirements
• Using project management methodologies prepare project schedules, reports and budgets. Track and monitor all deliverables, calendars and meetings as necessary. Set performance goals for project team or work unit.
• Collect inputs and prepare weekly and monthly status reports as required. Explain any deviations from planned budgets and schedules. In addition, prepare and support quarterly management reviews.
• Identify, investigate, and analyse business processes, procedures and work practices to ensure alignment with UKGs products.
• Help our customers by identifying and evaluating inefficiencies in their processes and recommending optimal business practices, and system functionality and behaviour
• Act as the central reference and information source, providing guidance and assistance in the system project decision making process
• Use data and process modelling techniques to create clear system specifications for the design and development of UKG’s software
• Be responsible for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system
• Develop functional specifications for use by system developers
• Provide technical and leadership guidance and direction to personnel to ensure proper, timely completion of work. In addition, provide personnel with timely, constructive, and actionable feedback that increases individual and team effectiveness.
• Anticipate problems or situations that could affect the team. Assess the potential impact on own and others’ work, and plans determine best work solution.
• Interact frequently with team, management and customer to define project requirements and identify solutions consistent with defined terms, policy, and regulations.


• Demonstrated experience in delivering WFM into one of the following sectors: Retail, Manufacturing or Service & Distribution
• Bachelors qualification or equivalent experience
• Experience in delivering application software projects
• Experience in managing complex enterprise clients
• Experience in managing global relationships both within the business and with global clients
• Strong analytical skills
• Superb written and oral skills required
• Ability and willingness to travel up to 50% on a regular basis

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.