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IT Enterprise Service Management Intern - Fall 2022

General Information

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Job Type:

Intern-Full Time


Lowell - Massachusetts - United States

Description & Qualifications


Internship Program Details: September 6th - December 16th, Fulltime M-F 9-5 EST

About the Program

UKG’s Intern Academy program is dedicated to helping college students jump start their business careers at a top-ranked technology company that cares about its people. Our interns work on enriching projects that have a significant business impact on the future of our company. In addition to your day-to-day work with your team, interns get to experience our award-winning culture through mentorship, learning programs, team-building activities, networking events, and more. We have big ideas — and need big thinkers to help us realize them.

We're obsessed with creating a work environment that is diverse and inclusive of everyone. Join our quest to change the future of work while surrounding yourself with people and teams that are passionate about innovation, creativity, and growth. As part of the EPIC (Engineering, Product, Innovation, and Cloud) organization, you will be challenged, supported, celebrated, and inspired to reach your full potential. We value every learning opportunity, experience, perspective, and skill. That’s how we push boundaries and create legendary experiences for our customers and our U Krewers. We consider EPIC interns to be core members of the team like any other full-time employee. This means you will contribute directly to the goals of our different product teams and help innovate and evolve our processes and product portfolio to meet our customers ever-changing needs. Come make an impact with the best and brightest technologists in the world!

The ESM intern would work closely with each of the functional areas of the overall ESM teams: Service Operational Management, Platform Administration and Governance, and Platform Development.

Support tasks:
• Support Queue Management – Incident and catalog tasks (Assignment groups: IT Service Operations Management and Enterprise Service Management groups
• Documentation support for build out of ServiceNow admin knowledge articles
Analysis tasks:
• Assist with additional manual testing (KTLO work)
• Shadowing BAs on demand requirement sessions, documentation of requirements using defined templates
• Test case review/updates

Development tasks:
• For simple workflow catalog requests, document technical approach and configure request form and workflow. (*training and oversight given for technical approach and adherence to standards)

Assistance with Portfolio projects:
• Virtual Agent user testing
• Instance release upgrade – assist with regression testing


*Must be located in Lowell, Massachusetts or within a commutable distance.*
High School Diploma or equivalent working towards an associate's or bachelor's degree in Information Technology, Computer Science, Information Systems, Information Security, or related field
•Excellent written and communication skills
•Ability to work under minimal supervision

UKG is unable to sponsor new applicants for employment authorization for our internship program, including students on temporary sponsorship through CPT. All applicants must be eligible to work in the US with no restrictions now and in the future.

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.