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IT Support Specialist

General information

Location:

Bracknell - Bracknell Forest - United Kingdom

Function:

Facilities

Ref #:

20220022385

Description & Requirements

Description

Responsibilities
• Provide expert level support for internal Kronos employees with a high degree of customer satisfaction, technical knowledge and timeliness 
• Serve as point of contact for technical support calls received directly by phone, chat, e-mail or other methods
• Perform a variety of technical analysis and triage techniques
• Act as liaison between users and technical staff to communicate the status of problem resolution to business users; log and track requests for assistance related to IT supported systems 
• Participate in the preparation of training material and documentation for IT Support use; conduct periodic inventory maintenance on all equipment, track user problem trends.
• Create and distribute network related information to users, such as new account information and distribution list information; as well as, activating and deactivating user accounts.
• Assist with on-site installation and maintenance of network systems for users.

Qualifications

Qualifications:
• At least 5-8 years of experience in IT technical support role 
• Bachelor's degree in Computer Science, Information Systems preferred
• Experience with Service-Now a big plus
• Understanding of ITIL processes preferred & v3 certifications a major plus
• Ability to manage multiple priorities and demands on a daily basis
• Must be able to work with users at all levels of skills and abilities
• Excellent communication (both written and verbal), interpersonal and analytical skills required
• Excellent understanding of IT client infrastructure operations
• Excellent verbal, written and customer communications skills with technical and non-technical staff and end-users.
• Excellent follow-up skills to see task through to resolution and communicate problem status to end users such as notification of completion, notification of delay and explaining rationale.
• Strong analysis, technical, planning, and organizational skills.
• Dell and Microsoft Certifications is a plus

Technical background:
• Technical competence and expert understanding of all flavors of Windows, and Apple operating systems. 
• Solid Knowledge of infrastructure architecture, methodologies and processes.
• Technologies: Microsoft, Active Directory. Cylance, Big Fix, Citrix, SCCM, VPN, major IT/Business applications
• Demonstrated knowledge of current & future PC, mobile & tablet computing technology
• Understanding of ticketing workflow, prioritization matrix, SLA enforcement & incident response

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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