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Implementation Representative II

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Arizona - Arizona - Remote, California - California - Remote, Florida - Florida - Remote, Georgia - Georgia - Remote, Indiana - Indiana - Remote, Massachusetts - Massachusetts - Remote

Description & Qualifications


UKG is seeking a customer focused, highly energetic, and experienced individual to join our Payment Services Team. Payment Services strives to deliver exceptional quality service through the life cycle of our customer partnership. As part of the Payment Services Launch Team, the Implementation Representative Profile Builder is responsible for building the tax profile build and works with the Primary Account Manager and Customer to ensure a timely implementation and accurate set up of tax profile builds.

Duties and Responsibilities:
• Sets up clients’ tax jurisdictions for Federal, State and Local
• Communicates effectively with customers, internal business partners and third parties to ensure all activities for the PS implementation are completed in conjunction with the other
UKG products and services to meet target dates
• Utilize Payment Services implementation methodology, coordinates all aspects of the Payment Services launch assignments and ensures compliant customer setup prior to activation
• Develops a positive relationship with each customer and partners to resolve concerns in a timely manner
• Manage multiple competing priorities with tight deadlines in a fast paced, ever-changing environment
• Manage projects in an organized, proactive, and independent manner to meet all required time frames and commitments
• Communicates potential consequences and holds customers accountable
• Update project status daily to keep all tracking tools current for leadership visibility


1-2+ years’ experience in a position where you supported and managed a base of clients and was responsible for their satisfaction with the service provided
• AA degree in Business, Accounting, Finance or equivalent work experience
• Excellent relationship building skills. Strong ability to effectively work through conflict, deliver bad news, and hold clients/partners accountable while maintaining a positive relationship with them
• Manage multiple competing priorities with tight deadlines in a fast paced, ever changing environment
• Manage projects in an organized, proactive and independent manner to meet all required time frames and commitments.
• Strong problem-solving skills
• Self-starter, who seeks out what they need rather than waiting for it to be delivered
• Excellent oral and written communication skills
• Excellent customer service skills
Microsoft Skills in email, teams, excel, word and powerpoint

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email