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Implementation Representative III

General Information

Ref #:

20220029129

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

Arizona - Arizona - Remote, California - California - Remote, Florida - Florida - Remote, Georgia - Georgia - Remote, Illinois - Illinois - Remote, Indiana - Indiana - Remote, Massachusetts - Massachusetts - Remote, Missouri - Missouri - Remote, New Jersey - New Jersey - Remote, Texas - Texas - Remote

Description & Qualifications

Description

UKG is seeking a customer focused, highly energetic, and experienced individual to join our Payment Services Team. Payment Services strives to deliver exceptional quality service through the life cycle of our customer partnership. As part of the Payment Services Launch Team, the Implementation Representative, Primary is the project contact who completes tasks and coordinates with the other internal partners implementing the customer.

Duties and Responsibilities:
• Coordinates the tax, garnishment and employee pay implementation deliverables through the life of the project
• Manages projects that range from medium to high complexity and handles escalations of the same level
• Addresses specific implementation tasks such as bank setup and testing, garnishment testing and the collection of customer authorization documentation and sign offs
• Communicates effectively with customers, internal business partners and third parties to ensure all activities for the PS implementation are completed in conjunction with the other UKG products and services to meet target dates
• Utilize Payment Services implementation methodology, coordinates all aspects of the Payment Services launch assignments and ensures compliant customer setup prior to activation
• Develops a positive relationship with each customer and partners to resolve concerns in a timely manner
• Manage multiple competing priorities with tight deadlines in a fast paced, ever-changing environment
• Manage projects in an organized, proactive, and independent manner to meet all required time frames and commitments
• Mentors and trains new hires
• Communicates potential consequences and holds customers accountable
• Prepares customers for their responsibilities once they are live and transitioned to Customer Support
• Participate in initiatives to improve PS Launch processes and rollout new technology internally and to Customers
• Update project status daily to keep all tracking tools current for leadership visibility
• Work on stretch assignments and other duties as assigned

Qualifications

• 1-2+ years’ experience maintaining a client base and ensuring high quality customer satisfaction
• 1-2+ years’ USA payroll, and multi-state and local tax filing experience
• 1-2+ years’ service implementation experience
• Previous experience with SaaS based customer data profiling, configuration and data updates
• Certified Payroll Professional (CPP) designation is desirable
• AA degree in Business, Accounting, Finance or equivalent work experience
• Excellent relationship building skills.
• Strong ability to effectively work through conflict, deliver bad news, and hold clients/partners accountable while maintaining a positive relationship with them
• Basic level usage of MS Office Suite
• Business Writing (i.e business letters and correspondence) - intermediate level
• Manage a large volume of competing projects with Challenging deadlines
• Manage through conflict and de-escalate complex customer situations(intermediate level)
• Strong Problem Solving Skills
• Self Starter, who seeks out what they need rather than waiting for it to be delivered
• Ability to exercise judgement within broadly defined practices and policies and selecting methods and techniques to obtaining solutions

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

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