General Information
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Description & Qualifications
Description
UKG is seeking a customer focused and highly energetic individual to join our Payment Services Team. Payment Services strives to deliver exceptional quality service through the life cycle of our customer partnership. As part of the Payment Services Launch Team, the Implementation Rep Profile Builder is responsible for specific implementation tasks which are necessary to accomplish a compliant and timely start.Qualifications
Required Qualifications:Strong problem-solving skills
Self-starter with minimal to moderate supervision
Excellent oral and written communication skills
Excellent customer services skills
Excellent organization skills
Highly collaborative skill set
Experience with Microsoft Office applications
Ability to exercise judgment within broadly defined practices and policies in selecting methods and techniques for obtaining solutions
Associate’s degree in a related field or 1 – 2 years of related experience
Experience working directly with customers
Ability to troubleshoot for simple to moderate problems with tools and software, team uses regularly
Data Entry experience
Typing skills
1 -2 years of US payroll and multi-state/local tax experience
Preferred Qualifications:
Experience with data auditing, case management experience, and data control
Process/operational excellence experience is a plus
Exposure to a Project Management Office (PMO) environment that utilizes scheduling to monitor progress
1 – 2 years of service implementation
Fundamentals of Payroll Certification (FPC) a plus
Experience managing through conflict and de-escalating simple to moderate customer situations
Experience working directly with customers over the phone
Company Overview
Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careersEEO Statement
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO is the Law poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.