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Implementation Representative - Profile Builder

General Information

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Travel Amount Required:


Job Type:

Regular-Full Time


Arizona - Arizona - Remote, California - California - Remote, Florida - Florida - Remote, Georgia - Georgia - Remote, Illinois - Illinois - Remote, Indiana - Indiana - Remote, Massachusetts - Massachusetts - Remote, Missouri - Missouri - Remote, New Jersey - New Jersey - Remote, Texas - Texas - Remote

Description & Qualifications


UKG is seeking a customer focused and highly energetic individual to join our Payment Services Team. Payment Services strives to deliver exceptional quality service through the life cycle of our customer partnership. As part of the Payment Services Launch Team, the Implementation Rep Profile Builder is responsible for specific implementation tasks which are necessary to accomplish a compliant and timely start.


Required Qualifications:

Strong problem-solving skills

Self-starter with minimal to moderate supervision

Excellent oral and written communication skills

Excellent customer services skills

Excellent organization skills

Highly collaborative skill set

Experience with Microsoft Office applications

Ability to exercise judgment within broadly defined practices and policies in selecting methods and techniques for obtaining solutions

Associate’s degree in a related field or 1 – 2 years of related experience

Experience working directly with customers

Ability to troubleshoot for simple to moderate problems with tools and software, team uses regularly

Data Entry experience

Typing skills

1 -2 years of US payroll and multi-state/local tax experience

Preferred Qualifications:

Experience with data auditing, case management experience, and data control

Process/operational excellence experience is a plus

Exposure to a Project Management Office (PMO) environment that utilizes scheduling to monitor progress

1 – 2 years of service implementation

Fundamentals of Payroll Certification (FPC) a plus

Experience managing through conflict and de-escalating simple to moderate customer situations

Experience working directly with customers over the phone

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email