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Lead Account Manager - EST or CT

General information

Location:

USA - USA - Remote

Function:

Customer Success

Ref #:

20210019886

Description & Requirements

Description

• Serve as primary point of contact and advocate for an assigned base of customers
• Collaborate with subject matter experts to deliver support services
• Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms
• Coordinate introduction to support process via the UltiPro Success Program
• Respond to customer service escalations by facilitating the internal resources and tracking issues to resolution
• Prepare and facilitate action plans to drive resolution of service experience concerns and recommend next steps
• Provide guidance and training plan to improve adoption of the UltiPro
• Communicate best practices to improve customer partnership
• Review customer service experience by maintaining contact with customers, follow-up on surveys, and participate in user/focus groups

Qualifications

Required Qualifications: (If a Bona Fide Occupational Qualification, otherwise it is preferred)
(Knowledge, Skills and Abilities)
• Detail oriented
• Comfortable working multiple projects simultaneously
• Strong decision-making skills
• Strong ability to build relationships with both internal and external customers
• Professional business acumen
• Positive attitude and passionate about customer loyalty
• Proven effectiveness and confidence with difficult customer situations
• Highly organized with exceptional follow through; former project management work a plus
• Motivated and team oriented

(Experience, Education, Certification, License and Training)
• Bachelor’s Degree or equivalent experience and 5 years related industry experience
• Relationship Management and/or Account Management experience a plus
• HCM industry experience a plus

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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