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Lead Business Applications Analyst

General information


USA - USA - Remote


Customer Delivery/Implementation Services

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Description & Requirements


The Lead Business Applications Analyst will have product support and product management responsibility for the UKG Community and Content Management System (CMS) instances for UKG. The position involves identifying and defining functional requirements to be delivered as a feature set in product releases, managing incidents and enhancement requests, and requires close interaction with UKG IT Business Analysts, internal business stakeholders, key customer and partner community members, and third-party development resources. A strong technical/ background is required.

• Support UKG Community and Content Management System (CMS) instances
• Create/configure/manage page layouts and components designed for different business profiles and audiences
• Design, review with business stakeholders, test and deploy approved content changes to community instances
• Manage incidents for the business in partnership with UKG IT
• Provide first-level support to internal and external users, responding to inquiries from multiple support channels
• Manage enhancements for the business in partnership with UKG IT:
• Evaluate upcoming platform releases and plan for deployment of prioritized features
• Coordinate the collection, description, analysis, and prioritization of requests for new functionality, providing recommended action to management based on technical feasibility and business impact to community members and UKG
• Manage ideas submitted by members and stakeholders
• Conduct business requirements sessions with internal and external stakeholders to identify the relationship of requested functionality to business need
• Create as necessary, functional specification presentations, screenshots, storyboards, and documents to detail use cases with internal and external stakeholders
• Collaborate with IT or third-party contractors to define and estimate technical solutions using best practices
• Review solution designs with internal and external stakeholders
• Represent Community on cross-functional team to prioritize Salesforce enhancement requests
• Ensure that project schedule and timeline is in alignment with business and implementation goals and requirements and make adjustments to meet business goals when necessary
• Ensure that all changes to systems are tested to ensure compliance of software changes with business requirements.
• Perform quality assurance on deliverables
• Develop/provide regular and ad-hoc community analytics (KPI’s/Metrics/Custom Reports/Dashboards)
• Demonstrate and provide training on features, business challenges, and solutions to internal and external stakeholders


• 2+ years’ experience delivering solutions with the Salesforce Experience (fka Community) Cloud platform
• 2+ years’ experience with HTML and CSS
• Strong ability to translate functional requirements into technical specifications
• Strong communication skills to interface with various technology teams and business stakeholders
• Certified Salesforce Administrator and/or Certified Salesforce Developer a plus
• Ability to create Salesforce Flows and other Salesforce process automation a plus
• Content Management Systems (CMS) and DITA experience a plus
• UI/UX experience a plus
• Google Analytics, Cognos, PowerBI experience a plus
• Online community management experience a plus

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.