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Lead Business Process Consultant

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Lowell - Massachusetts - United States, USA - USA - Remote, Weston - Florida - United States

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

Description & Qualifications


The Lead Business Process Consultant plays a critical role in identifying, evaluating, and implementing process improvements across various HR functions. They will work closely with HR professionals, stakeholders, and subject matter experts to gather data, analyze processes, and develop solutions that streamline operations, enhance efficiency, and reduce costs. The ideal candidate will possess a strong analytical mindset, exceptional problem-solving skills, ability to build relationships with key stakeholders and a passion for driving organizational effectiveness through process optimization initiatives.

• Partner with Process Optimization team in the development of a scalable operating model for the HR organization.
• Identify and assess opportunities for process improvement within HR operations.
• Develop and enhance Service Catalog
• Build and sustain the roadmap projects, enhancements, and fixes
• Support system alignment and standardization with IT and other business units outside of People Team
• Conduct thorough analysis of existing HR processes, including workflow mapping, data analysis, and stakeholder interviews.
• Develop and propose quantitative recommendations for process improvements, considering factors such as efficiency, cost-effectiveness, and compliance.
• Collaborate with HR professionals, stakeholders, and subject matter experts to implement process changes and measure their impact.
• Document process improvements and communicate changes to HR staff and stakeholders.
• Create and maintain documentation related to internal and external processes
• Provide project management for new initiatives and process related to area of service
• Stay up-to-date on emerging HR trends, technologies, and best practices in process optimization.


Basic Qualifications:
• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 3+ years of experience in HR operations, process improvement, or data analysis.
• Proficient in Microsoft Office Suite and other relevant software applications.

Preferred Qualifications:
• Prior process optimization or lean six sigma preferred.
• Proven ability to identify and assess process improvement opportunities.
• Strong analytical and problem-solving skills.
• Excellent communication, listening and interpersonal skills to work with all types of stakeholders at varying levels in the organization.
• Ability to work independently and as part of a team.
• Critical thinking, problem solving, and judgment skills.
• Service-oriented attitude and willingness to learn.

Pay Transparency for Colorado, New York, Washington and California

The pay range for this position in Colorado, New York, Washington and California is $95000 to $115000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.
Information about UKG’s comprehensive benefits can be reviewed on our careers site at

San Francisco Bay Area Pay Law

There is a different range applicable to specific work locations, within the San Francisco Bay area, the base pay range for this role in those locations is USD $95000 to $115000 per year.

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email