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Lead Change Management Analyst

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Alpharetta - Georgia - United States, Atlanta - Georgia - United States

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

Description & Qualifications


About the Team:

This role is essential for ensuring the successful implementation of software updates and migrations through effective change management. You will be part of our Global Service Management team and will be responsible for creating and executing comprehensive communication strategies to keep stakeholders well-informed throughout the process. Additionally, you will manage the change control process within ServiceNow, leveraging your expertise in migrating data and processes from JIRA to ServiceNow to enhance change control workflows for optimal efficiency and effectiveness. Collaborating closely with cross-functional teams, you will ensure that change initiatives align with the overall business objectives. Finally, you will monitor and measure the success of these initiatives, identify areas for improvement, and continuously refine processes.

About the Role:

• Design and implement comprehensive change management plans tailored to specific software updates and migrations
• Develop and deliver impactful communication strategies to keep stakeholders informed and engaged throughout the change process
• Manage the change control process within ServiceNow, ensuring all requests are documented, evaluated, approved, and implemented efficiently
• Leverage your expertise in migrating data and processes from JIRA to ServiceNow, optimizing change control workflows
• Collaborate with cross-functional teams (Development, IT Operations, Service Management) to ensure change initiatives align with overall business objectives
• Track and measure the success of change initiatives, identifying areas for improvement and continuously refining processes



About You:

Basic Qualifications:
• Minimum 5+ years of experience in Change Management, preferably within a software development environment
• Proven experience leading and facilitating Change Advisory Board (CAB) meetings, changes in the cloud
-Understanding of Cloud preferably GCP
• Experience with ServiceNow Change Management module, with a strong understanding of change control processes
• Strong analytical skills with the ability to assess change impact, identify risks, and develop mitigation strategies
• In-depth knowledge of change management methodologies
• Proven experience migrating data and workflows from JIRA to ServiceNow

Preferred Qualifications:
• Experience with Agile methodologies (Scrum, Kanban)
• Experience developing and delivering training materials
• Proven ability to influence stakeholders at all levels
• Excellent communication, interpersonal, and presentation skills
• Ability to work independently and manage multiple priorities in a fast-paced environment

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email