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Lead Implementation Advisor - Pro

General Information

Ref #:

20220030477

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

USA - USA - Remote

Description & Qualifications

Description

We are looking for a bold, innovative, strategic individual to join UKG’s Field Enablement within Expert Services. This is a group of highly experienced, driven resources chartered to ensure the success of the Global Delivery Services and Partner Alliance team through mentorship, coaching, and product expertise. You will serve as a thought leader within the Professional Services Organization and run programs such as field support, tool innovation, process improvements, and enablement knowledge transfer.

This role actively shapes the professional and personal development of the Global Services Delivery and Partner Alliance team at UKG. The goal is to empower the entire consulting team and our partners by providing the right level of support, coaching, and mentoring to ensure success in customer implementations. Having a people first mentality is critical to our success.

Responsibilities
UKG's Expert Services team designs and implements value-based solutions to support Global Delivery Services and Partner Alliance consultants around the world. Your work will build upon our existing portfolio and create new ways for our Professional Services team to assist customers in realizing a measurable return on their investment with us.

• Primary Expert Services functions are categorized as field support, methodology advising, project QA, enablement, project oversight, and serviceability advising.
• Tier 2 level expert product support via ServiceNow case management system
• Knowledge transfer sessions to drive content for Knowledgebase and future training courses
• Field support via second chair coaching role as part of our First Accounts Program
• Large initiative engagement to provide input and shape implementation tools/process development
• Implementation project QA checks via automation scripts
• Product release testing and enablement activities

Qualifications

Experience You'll Need (Qualifications)
• At least 5 years of professional experience in a role that requires expert level implementation guidance on the UKG Pro service platform.
* Recent project completions who have used the most relevant versions of Pro would be ideal candidates. *
• Expert level UKG Pro product knowledge
• Expert level Integrated (Pro + Dimensions) project knowledge
• Baseline competency level of Dimensions product preferred
• Experience leading implementations and coaching 2nd chair resources
• Clear and concise in communicating information
• Must be consultative, organized, detail-oriented, accurate, and responsive
• Must be self-motivated and results-driven
• Stays current on all new product capabilities and understands how to use them
• Ability to work independently and balance multiple priorities
• Driven to present solutions, not just problems
• Flexibility to travel as needed up to 25%
• Bachelor’s degree preferred

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Colorado and New York Pay Law

The pay range for this position in Colorado is $83,600 to 120,200, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.

Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.

This information is provided per the Colorado Equal Pay for Equal Work Act.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

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